At a Glance
- Tasks: Answer calls, manage workflows, and deliver top-notch customer service in a fast-paced environment.
- Company: Join a leading company focused on exceptional service and teamwork.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a supportive work culture.
- Other info: Flexible shift patterns with great opportunities for career growth.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Fleet Service Advisor – Bolton Office
Work on-site (5 days per week) in the Bolton office.
Responsibilities
- Answer all inbound calls to the Customer Service Centre within KPI.
- Prioritise workflow to maximise time‑efficiency and meet productivity & quality targets.
- Deliver exceptional customer service by achieving on‑time delivery, product excellence and adherence to customer requirements.
- Build close working relationships with suppliers and internal teams to promote co‑operation and optimise work allocation.
- Ensure all customer KPI’s and SLA’s are met when handling requests.
- Support the management team with tasks or requests required by the Service Centre.
- Ensure all warranty items are issued to the correct suppliers within reasonable timescales.
- Make accurate frontline decisions quickly, ensuring correct vehicle placement while maintaining cost controls.
- Manage movements of broken‑down vehicles and replacement spares to cover within KPI and SLA time frames.
- Chase suppliers on timely completion of jobs, keeping VOR within KPI.
- Update notes in the system to reflect job status and log all customer calls.
- Keep customers informed at all times about the status of repairs and respond to queries promptly.
Qualifications & Skills
- Proven experience delivering high levels of customer satisfaction.
- Excellent verbal and written communication skills.
- Excellent computer literacy; experience with Kerridge or R2C software is preferable.
- Ability to work independently and as part of a team.
- Attention to detail.
- Flexibility, motivation and a professional presentation.
- Proactive problem‑solving skills to provide solutions and resolve internal/external queries.
Availability for shift pattern: 4 days on, 4 days off, 12:00 PM – 12:00 AM.
Job type: Full‑time, Permanent. Location: Bolton office, BL6 4SA (on‑site).
We offer competitive compensation and comprehensive benefits and programmes.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
To request an accommodation, please contact us at: app_accommodations@tranetechnologies.com
Fleet Service Advisor in Bolton employer: GT1 Thermo King UK Limited
At our Bolton office, we pride ourselves on being an excellent employer that values exceptional customer service and teamwork. We offer competitive compensation, comprehensive benefits, and a supportive work culture that fosters employee growth and development. With a focus on collaboration and efficiency, our team enjoys a dynamic environment where every member plays a crucial role in delivering outstanding results.
Contact Details:
GT1 Thermo King UK Limited Recruitment Team
