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- Tasks: Resolve helpdesk tickets and ensure smooth IT operations across various systems.
- Company: Join a dynamic team in a growing tech environment focused on innovation.
- Benefits: Flexible work schedule, hands-on experience, and opportunities for professional growth.
- Why this job: Make a real impact by shaping IT improvements and working on exciting projects.
- Qualifications: 2+ years in IT support, strong technical skills, and excellent problem-solving abilities.
- Other info: Enjoy UK travel to different offices and collaborate with a supportive team.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a skilled IT Support Engineer to join our growing team. The ideal candidate will be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services. The role requires strong technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft 365, as well as experience in troubleshooting laptops, printers, and peripherals. Some UK travel is required, visiting our different offices to ensure the IT elements are working as required.
What is it for you as the IT Support Engineer? Be part of a growing IT team where your ideas and input will help shape the future. You’ll have the opportunity to participate in decision‑making around IT improvements. Get hands‑on experience working on a variety of projects, including Systems and Network improvements, system integrations, and new technology rollouts. Expand your skills by working on diverse system administration tasks. Join a supportive team focused on innovation and continuous improvement. Enjoy a flexible work schedule with 3 days in the office and 2 days from home.
Key Responsibilities- Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.
- System administration, including Office 365, Azure, Active Directory, Group policies.
- Perform routine system administration tasks including updates, backups, and monitoring.
- Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access.
- Liaise with third‑party suppliers for issue escalation and resolution of problems beyond internal capabilities.
- Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable.
- Document processes, procedures, and resolutions in the company's knowledge base.
- Prepare and deploy new hardware such as laptops and phones to staff.
- Periodic visits to our UK offices for maintenance and rollout of new hardware/software.
- Proficiency in Windows Server environments.
- Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint).
- Experience with Omnissa Horizon or similar remote desktop solutions.
- Experience with managing cloud‑based VoIP systems.
- Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting.
- Familiarity with networking and network management, WAN, LAN and VPN.
- Excellent problem‑solving and customer service skills.
- Ability to work effectively with third‑party suppliers and manage escalations.
- Experience with MDM solutions such as Intune.
- Strong verbal and written communication skills.
- Be a security‑minded individual, ensuring that security protocols are followed.
- Experience with legal case management tools such as Partner 4 Windows or similar is a plus.
- 2+ years of experience in IT support or system administration role.
- Relevant certifications (e.g., Microsoft Certified: Windows Server, VMWare Certified) are advantageous but not required.
IT Support Engineer in St Albans employer: GT Stewart Solicitors
Contact Detail:
GT Stewart Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in St Albans
✨Tip Number 1
Get your networking game on! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the company culture and might even lead to a referral. We all know referrals can give your application a serious boost!
✨Tip Number 2
Prepare for the interview like it’s a big exam! Research common IT support scenarios and be ready to showcase your troubleshooting skills. We want to see how you think on your feet, so practice explaining your thought process clearly.
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with new technologies or projects you've worked on. We love candidates who are eager to learn and grow, so let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and gives you another chance to highlight why you’d be a great fit for our team.
We think you need these skills to ace IT Support Engineer in St Albans
Some tips for your application 🫡
Get to Know Us: Before you dive into your application, take a moment to explore our website and get a feel for our culture and values. We want to see how you can fit into our team, so understanding what we stand for will help you tailor your application.
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description, like Microsoft Windows and VMWare. We love seeing how your skills align with what we're looking for, so don’t hold back on showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Be sure to mention any unique experiences that set you apart from other candidates.
Apply Early!: Don’t wait around! Given the high volume of applications we expect, it’s best to submit your application as soon as possible. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at GT Stewart Solicitors
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Windows, VMWare, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience and problem-solving abilities.
✨Showcase Your Customer Service Skills
As an IT Support Engineer, you'll be dealing with internal staff regularly. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and how you’ve resolved issues while keeping users informed and satisfied.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s IT infrastructure and any recent projects they’ve undertaken. This will not only help you understand their needs better but also allow you to ask insightful questions during the interview, showing your genuine interest in the role.
✨Prepare for Practical Scenarios
Expect to face some practical questions or scenarios during the interview. Think about common issues related to laptops, printers, and network troubleshooting. Practising how you would approach these problems can give you a solid edge in demonstrating your hands-on expertise.