Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the telephone team, answer calls, and assist with admin duties.
- Company: Join a top-rated law firm focused on justice and human rights.
- Benefits: Enjoy a supportive environment with opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in clients' lives.
- Qualifications: Experience in administration, excellent communication skills, and Microsoft Office proficiency.
- Other info: Full-time role in Croydon, Monday to Friday, 8.30am - 5.00pm.
The predicted salary is between 28800 - 43200 £ per year.
We are a renowned multiservice law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for Administration Assistant to join our Croydon Office.
This is a full time position from Monday to Friday from 8.30am – 5.00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible for leading the telephone team in providing exceptional service to our clients.
Requirements of the role:
- Take inbound calls and ensure all calls are answered promptly and in a professional manner
- Report technical issues impacting service to the IT team
- Answering all inbound calls from prospective and existing clients
- Screening telephone calls, taking relevant and accurate messages
- Liaising with other departments
- Assisting the wider support teams and carrying out general administrative duties when required
- This is an office-based role which will include general admin duties
- Excellent oral and written communication skills
- Polite and professional telephone manner
- Proven experience in an administration role
- Ability to learn quickly
- Excellent time management and organisational skills
- Able to work on own initiative and also as part of a wider team
- Ability to cope with tight deadlines and work under pressure
- Experience using the Microsoft Office suite
We offer a positive and supportive working environment with a firm that prides themselves on promoting from within, exposure to industry specialists and a fantastic opportunity to develop a successful career with an award-winning law firm.
We are looking for individuals who are able to join the team ASAP.
#J-18808-Ljbffr
Telephone Assistant – Croydon employer: Gt Stewart Solicitors & Advocates
Contact Detail:
Gt Stewart Solicitors & Advocates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Assistant – Croydon
✨Tip Number 1
Familiarise yourself with the legal services offered by the firm. Understanding the areas of law they specialise in, such as criminal defence and family law, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves leading a telephone team, being able to convey information clearly and professionally over the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common technical issues that can arise in a call centre environment. Being prepared to discuss how you would handle these situations can set you apart from other candidates and show your proactive approach to problem-solving.
✨Tip Number 4
Network with current or former employees of the firm on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Telephone Assistant – Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your communication skills and any previous roles where you managed calls or liaised with clients.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Telephone Assistant role. Mention your ability to handle calls professionally and your experience with Microsoft Office, as well as your organisational skills.
Showcase Your Skills: In your application, provide examples of how you've successfully managed tight deadlines and worked under pressure. This will demonstrate your ability to thrive in a dynamic environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Gt Stewart Solicitors & Advocates
✨Showcase Your Communication Skills
As a Telephone Assistant, excellent oral and written communication skills are crucial. During the interview, demonstrate your ability to articulate clearly and professionally. You might even want to practice answering common questions out loud to ensure you sound confident and composed.
✨Familiarise Yourself with the Firm
Research the law firm thoroughly before your interview. Understand their specialisations in criminal defence, family law, and human rights. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the firm.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult clients or managing multiple calls. Think of examples from your past experience where you successfully navigated similar challenges, and be ready to share these during the interview.
✨Demonstrate Your Organisational Skills
The role requires excellent time management and organisational abilities. Be prepared to discuss how you prioritise tasks and manage your time effectively, especially under pressure. You could mention tools or methods you use to stay organised, which will highlight your suitability for the position.
