At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues for colleagues.
- Company: Join GT Stewart, a leading Legal 500 law firm with a supportive culture.
- Benefits: Competitive salary, hybrid working, ongoing training, and career progression opportunities.
- Other info: Travel to various offices and be part of a collaborative team that values your ideas.
- Why this job: Kickstart your IT career in a dynamic environment with exciting projects and technologies.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and excellent customer service skills.
The predicted salary is between 24000 - 26000 £ per year.
Salary: £24,000 - £26,000 per annum, dependent on experience
Location: St Albans (with travel to other GT Stewart offices as required)
About GT Stewart
GT Stewart Solicitors is a leading Legal 500 law firm with offices across England, providing specialist legal advice in Criminal Defence, Family, Court of Protection, Housing and Civil Litigation. As our business continues to grow, we are looking for an enthusiastic and customer-focused First Line IT Support Engineer to join our IT team. This is an excellent opportunity for someone looking to develop their career within a supportive and forward-thinking legal practice.
The successful candidate will provide first-line technical support to colleagues across the firm, assisting with hardware, software and Microsoft 365 issues, whilst gaining exposure to a wide range of technologies and IT projects.
Why Join GT Stewart?
- Salary of £24,000 - £26,000 depending on experience
- Hybrid working following successful completion of probation (subject to business requirements)
- Opportunities to develop your technical skills across Microsoft 365, Azure, Active Directory, Citrix and networking technologies
- Involvement in exciting IT projects, office expansions and technology rollouts
- Ongoing training and career development with opportunities to progress within the IT team
- A supportive and collaborative working environment where your ideas are valued
Key Responsibilities
IT Support
- Provide first-line technical support to colleagues across the firm via telephone, email, remote support and in-person
- Log, prioritise and resolve IT support requests through the helpdesk system
- Troubleshoot hardware, printer, mobile device and peripheral issues
- Escalate more complex technical issues where appropriate
User Administration
- Assist with creating and managing user accounts within Microsoft 365 and Active Directory
- Reset passwords and maintain user permissions
- Support mailbox administration for user onboarding/offboarding
Hardware Support
- Prepare, configure and deploy laptops, desktops, monitors, mobile phones and other IT equipment
- Install and configure approved software applications
- Maintain IT equipment inventory and asset records
- Assist with hardware replacements and office moves
Infrastructure Support
- Assist the wider IT team with routine maintenance of servers, cloud services and network infrastructure
- Support Microsoft 365 services including Outlook, Teams, SharePoint and OneDrive
- Assist with software updates and security patching
- Help maintain remote access solutions including VPN and Citrix
Projects
- Support IT projects including hardware refreshes, software deployments and office relocations
- Assist with testing and implementing new technologies
- Liaise with third-party suppliers where required
Documentation & Security
- Keep accurate records within the IT helpdesk system
- Produce user guides and technical documentation where appropriate
- Follow all IT security policies and report any security concerns promptly
- Promote good cyber security practices across the firm
Travel
Travel to GT Stewart offices across England to provide onsite support and assist with IT installations and maintenance when required.
Person Specification
Essential
- Previous experience within an IT support or service desk environment
- Good knowledge of Microsoft Windows 10 and Windows 11
- Experience supporting Microsoft Office and Microsoft 365 applications
- Experience configuring laptops, desktops and printers
- Basic understanding of Active Directory
- Basic networking knowledge including TCP/IP, DNS, DHCP and VPN
- Excellent customer service and communication skills
- Strong problem-solving ability with excellent attention to detail
- Ability to prioritise workload and work independently
- Full UK driving license and willingness to travel
Desirable
- Experience supporting Microsoft Entra ID (Azure AD)
- Exposure to Microsoft Intune or Mobile Device Management
- Experience supporting Citrix environments
- Experience supporting cloud-based telephony systems
- Knowledge of legal case management systems such as Partner for Windows
- Microsoft, CompTIA or ITIL certifications
Benefits
- Competitive salary
- Hybrid working
- Ongoing professional development
- Career progression opportunities
- Employee Assistance Programme
- Company pension
- Annual leave entitlement plus bank holidays
- Friendly and supportive working environment
First Line IT Support Engineer - St Albans employer: GT Stewart Solicitors & Advocates
GT Stewart Solicitors & Advocates is an exceptional employer, offering a supportive work culture that prioritises training and mentoring for our Family Paralegals. Located in Hammersmith, we provide ample opportunities for professional growth within a dynamic family law team, ensuring that our employees are well-equipped to thrive in their careers while making a meaningful impact in clients' lives.
Contact Details:
GT Stewart Solicitors & Advocates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land First Line IT Support Engineer - St Albans
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GT Stewart Solicitors & Advocates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GT Stewart Solicitors & Advocates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GT Stewart Solicitors & Advocates!
✨Direct Apply to GT Stewart Solicitors & Advocates
Let's not forget to apply directly through the GT Stewart Solicitors & Advocates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace First Line IT Support Engineer - St Albans
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GT Stewart Solicitors & Advocates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GT Stewart Solicitors & Advocates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GT Stewart Solicitors & Advocates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
