At a Glance
- Tasks: Be the first point of contact for calls and provide essential admin support overnight.
- Company: Join GT Stewart Solicitors, a forward-thinking firm committed to justice and client care.
- Benefits: Enjoy 23 days annual leave, your birthday off, and a supportive hybrid working culture.
- Other info: Ongoing training provided with excellent career growth opportunities.
- Why this job: Make a real difference while working flexibly in a friendly team environment.
- Qualifications: Organised, reliable, and calm under pressure; legal experience is a plus but not essential.
The predicted salary is between 13 - 16 € per hour.
Location: One of our nationwide offices (remote options)
Hours: Night shift (part-time) flexible role – Friday Night and Sunday Night Shift Available.
Salary: Real Living Wage (location-based)
Contract: Permanent (full-time or part-time considered)
GT Stewart Solicitors & Advocates is a nationally recognised, multi-office, multi-service firm known for its commitment to access to justice and excellence in client care. We are now recruiting two Night Shift Admin and Telephone Assistants to join our team in a newly created role that supports our critical out-of-hours service.
The role
Working overnight, you will be the first point of contact for calls coming into the firm and will provide key administrative support to our legal teams during non-office hours. You will be responsible for triaging incoming enquiries, logging key information, and coordinating the firm’s out-of-hours police station cover. When call traffic is lower, you will carry out essential administrative tasks such as opening files, drafting standard letters, and updating internal systems.
What we’re looking for
You should be organised, reliable, and calm under pressure, with a professional and friendly telephone manner. While legal experience is desirable, it is not essential — we are more interested in your ability to manage calls, follow procedures, and work independently and efficiently through the night.
Key responsibilities
- Handling incoming calls overnight and managing enquiries in a professional manner
- Coordinating our police station rota and liaising with on‑call representatives
- Logging calls, updating internal records, and escalating urgent matters
- Drafting standard correspondence and opening new case files
- Providing remote administrative support to legal teams across the firm
- Working some weekend and bank holiday day or night shifts as required
The ideal candidate will
- Be confident and self‑sufficient working overnight
- Have excellent communication and organisational skills
- Be IT literate and comfortable using case‑management systems (training provided)
- Be proactive, with high attention to detail and accuracy
- Remain calm and professional when handling sensitive or urgent matters
- Ideally have experience in a legal or professional services setting
Why work with us
You’ll be part of a friendly, committed and forward‑thinking team. We are proud of our paperless systems and the investment we’ve made in our IT infrastructure to support flexible, remote working.
Employee benefits at GT Stewart
- 23 days annual leave (increasing with service) plus bank holidays
- Your birthday off, in addition to annual leave
- Pension scheme with employer contributions
- Cycle to Work Scheme
- Laptop provided
- Ongoing training and development
- Hybrid working culture and supportive management
- Bi-annual staff parties (Summer and Christmas)
How to apply
Please send your CV and a brief cover letter outlining your interest in the role and availability to: recruitment@gtstewart.co.uk.
Night Shift Admin and Telephone Assistant employer: Gt Stewart Solicitors & Advocates
GT Stewart Solicitors & Advocates is an excellent employer, offering a supportive and flexible work culture that prioritises employee well-being and professional growth. With a commitment to access to justice, employees benefit from a paperless environment, ongoing training, and generous leave policies, including your birthday off. Join a friendly team dedicated to excellence in client care while enjoying the advantages of remote working and a strong emphasis on work-life balance.
Contact Detail:
Gt Stewart Solicitors & Advocates Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Admin and Telephone Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the legal field. A personal recommendation can go a long way in landing that Night Shift Admin and Telephone Assistant role.
✨Tip Number 2
Prepare for those calls! Since you'll be the first point of contact, practice your telephone manner and how to handle various enquiries. Role-play with a mate to get comfortable and confident before the real deal.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or handled pressure. This will highlight your ability to thrive in a night shift environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our friendly team at GT Stewart.
We think you need these skills to ace Night Shift Admin and Telephone Assistant
Some tips for your application 🫡
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Make sure to express your enthusiasm for the Night Shift Admin and Telephone Assistant role. Highlight any relevant skills or experiences that show you can handle calls and admin tasks like a pro.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to match the job description! Emphasise your organisational skills, calmness under pressure, and any experience with case-management systems. We want to see how you fit into our team!
Show Off Your Communication Skills:Since you'll be the first point of contact for calls, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling sensitive matters.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy! Just upload your CV and cover letter, and we’ll take it from there. We can’t wait to hear from you!
How to prepare for a job interview at Gt Stewart Solicitors & Advocates
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Shift Admin and Telephone Assistant role. Familiarise yourself with the key responsibilities like handling calls, logging information, and supporting legal teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of telephone interaction, practice your communication skills. Think about how you would handle different types of calls, especially sensitive or urgent matters. During the interview, demonstrate your friendly and professional manner, as this is crucial for making a good impression.
✨Highlight Your Organisational Skills
Being organised is key for this position, especially when managing multiple tasks during night shifts. Prepare examples from your past experiences where you successfully managed your time and prioritised tasks. This will show the interviewers that you can handle the demands of the role effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training provided for case-management systems, or how they support remote working. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
