Full-time Permanent Entry Level
Posted 12 Aug 2026
Description
Telephone Assistant - Birmingham Office
We are a renowned multiservice law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for an Administration Assistant to join our Birmingham Office.
This is a full-time position from Monday to Friday from 8.30am - 5.00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible providing exceptional service to our clients.
Requirements of the role:
- Take inbound calls and ensure all calls are answered promptly and to meet set KPIs
- Answer all inbound calls from prospective and existing clients in a professional manner
- Screen telephone calls, taking relevant and accurate messages
- Liaise with other departments
- Report technical issues impacting service to the IT team
- Assist the wider support teams and carrying out general administrative duties when required
- This is an office-based role
- Excellent oral and written communication skills
- Polite and professional telephone manner
- Ability to cope with tight deadlines, prioritise tasks and work under pressure
- Proven experience in an administration role
- Ability to learn quickly
- Excellent time management and organisational skills
- Able to work on own initiative and also as part of a wider team
- Experience using the Microsoft Office suite
We offer a positive and supportive working environment with a firm that prides themselves on promoting from within, exposure to industry specialists and a fantastic opportunity to develop a successful career with an award-winning law firm.
This role starts at £24,748.50 per year.
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