Job Title: Car Park Cleaning Operative
Work Location: Golden Square Shopping Centre Warrington
Division/Department: Cleaning
Reports to: Cleaning Manager
Hours: 20hrs per week
Role Overview:
IM Group Services is the UK’s largest family owned and operated shopping management company. Formed in 2020 and built on a solid foundation of more than 60 years’ experience in the property industry, we are passionate about transforming and enhancing retail spaces in an ever-changing and challenging marketplace. We manage and operate nine shopping centres and we work with over a 1,000 retailers. Our shopping centres are home to many big brands as well as local independents. The main purpose of this role is to maintain a consistently clean, safe and presentable environment across the shopping centres car parks and associated external areas. The Car Park Cleaning Operative will be responsible for carrying out routine cleaning duties, removing litter and waste, and identifying and reporting any hazards, damage or maintenance issues. The role is an important part of ensuring that customers, visitors, tenants and colleagues experience a clean, safe and welcoming shopping centre environment.
Key Duties and Responsibilities:
- Carry out routine cleaning and litter-picking duties across all shopping centre car parks and associated external areas.
- Empty and maintain external bins and waste receptacles as required.
- Remove litter, debris, leaves and other waste from car park areas, walkways and pedestrian routes.
- Clean and maintain stairwells, ramps, walkways and other areas associated with the car parks.
- Identify and report spillages, hazards, damage, defects, fly-tipping, graffiti or other issues to the appropriate member of the management or operations team.
- Respond promptly to any cleaning issues identified during the shift.
- Use cleaning equipment, machinery and materials safely and in accordance with training and manufacturer instructions.
- Ensure cleaning equipment and materials are stored safely and securely after use.
- Maintain high standards of cleanliness and presentation throughout the shift.
- Follow all relevant health & safety, COSHH, manual handling and company procedures.
- Wear the appropriate uniform and personal protective equipment (PPE) at all times.
- Work safely around vehicles, pedestrians and other members of the public.
- Assist with additional cleaning duties or reasonable tasks as required by the Operations/Cleaning Manager.
- Maintain a professional and courteous approach when interacting with customers, tenants, contractors and colleagues.
- Report any incidents, accidents or concerns promptly in accordance with centre procedures.
- Work independently and manage allocated duties effectively within the available working hours.
Customer Service:
Although primarily a cleaning role, the postholder represents the shopping centre whenever they are working in customer-facing areas. The postholder is therefore expected to:
- Be polite, approachable and professional when dealing with customers and visitors.
- Provide basic assistance or directions where appropriate, referring more complex queries to the relevant centre team.
- Maintain a positive attitude and professional appearance at all times.
- Help create a safe, clean and welcoming environment for everyone using the centre.
Health & Safety
The postholder is responsible for working safely at all times and must:
- Comply with all centre health & safety policies and procedures.
- Follow safe systems of work and risk assessments.
- Use PPE and cleaning equipment correctly.
- Report hazards, defects, accidents and incidents immediately.
- Take particular care when working around moving vehicles and pedestrians.
- Use appropriate signage and precautions when dealing with spillages or other hazards.
- Complete any required training relevant to the role.
Person Specification
Essential:
- Reliable and punctual.
- Able to work Monday to Friday during evening hours.
- Physically able to undertake cleaning and litter-picking duties, including walking for extended periods and bending/lifting as required.
- Able to work independently and use initiative.
- Good awareness of health & safety.
- A positive and professional attitude.
- Able to communicate effectively with colleagues and customers.
- Willing to undertake relevant training.
Desirable:
- Previous cleaning or facilities experience.
- Experience working in a shopping centre, retail, commercial or public environment.
- Experience using cleaning machinery or equipment.
- Knowledge of COSHH and safe cleaning practices.
Working Environment
The role involves working predominantly outdoors and within the shopping centre's car park environment. The postholder should therefore be comfortable working in varying weather conditions and around vehicle movements.
- Working outdoors for significant periods.
- Walking and standing for extended periods.
- Bending, reaching and lifting.
- Handling waste and cleaning materials.
- Working around moving vehicles.
- Working independently during evening hours.
Compensation & Benefits:
- Free Parking
- Store discount scheme
- Opportunity for internal career progression
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