At a Glance
- Tasks: Lead the Supporter Services team and enhance donor experiences from start to finish.
- Company: Gsttcharity, a passionate charity in London dedicated to making a difference.
- Benefits: Hybrid working model, competitive salary, and opportunities for personal growth.
- Other info: Join a dynamic team focused on meaningful change and community engagement.
- Why this job: Make a real impact by improving donor relationships and driving fundraising success.
- Qualifications: Experience in supporter care and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Gsttcharity in London is seeking a Supporter Care Manager to lead the Supporter Services function from initial contact through the supporter journey, including welcome calls, responses to enquiries and careful handling of gifts and donor data.
The role focuses on maintaining high SLAs, managing the Supporter Care Coordinator, partnering with fundraising teams, suppliers, and internal stakeholders, and driving improvements to increase donor retention and fundraising income.
Supporter Care Lead – Hybrid London employer: Gsttcharity
As a Stories & Content Manager at our London-based charity, you will thrive in a supportive and dynamic work culture that prioritises employee growth and well-being. With a focus on creativity and collaboration, we offer flexible working arrangements, generous annual leave, and a commitment to diversity and inclusion, ensuring that your contributions are valued and impactful. Join us in making a difference while enjoying a range of benefits designed to support your personal and professional development.
