At a Glance
- Tasks: Coordinate training sessions and support delegates during exams with a focus on customer service.
- Company: Join GSS Training, a leading safety training provider in the UK since 2006.
- Benefits: Enjoy a competitive salary, 25 days annual leave, pension contributions, and life insurance.
- Other info: Flexible working hours and opportunities for career growth in a dynamic environment.
- Why this job: Be part of a growing team that values customer service and personal development.
- Qualifications: Strong communication skills, attention to detail, and good IT proficiency required.
The predicted salary is between 27500 - 27500 £ per year.
GSS Training are one of the leading safety training providers in the UK, training thousands of delegates per year in multiple qualifications since 2006.
We are heavily involved in the Construction, Engineering, Quarrying, Food and Petrol industries.
We pride ourselves on delivering that extra level of service for the customer, as the customer is at the heart of everything that we do.
We have venues in Trafford Park, Runcorn and Bradford.
We are seeking an experienced
Training Coordinator/Invigilator to join our small team in Trafford Park, Manchester (M17 1AY) on a permanent basis.
We are looking for good communicators and listeners who take pride in their work. You need keen attention to detail and a good level of written and spoken English.
You will need to be well organised and flexible so that you can easily adapt to different types of customer queries.
You will need to be a self-starter who is motivated and determined.
You will need to become an expert in the training that we deliver so that you can easily assist the customer with the service that they require.
Daily duties will include
- Taking calls and handling customer queries
- Making bookings and taking payments
- Working with various IT systems and ensuring that all records are correctly updated and maintained
- Managing online bookings and user management on the company website
- Supporting the training team
- Data input whilst processing courses on our own system and uploading these details onto awarding body websites
- Notifying awarding bodies and portals of our course dates and keeping both updated as course information changes
- Chasing and sending out certificates and safety passports
- Using word, excel (for data entry), emails, Sage and awarding body systems (for data entry)
- Using Sage for a number of accounts functions
- Other ad hoc administrative duties
- Multi-tasking between all of the above
Invigilator duties will include
- Going through documentation with delegates before the session
- Going through a quick five-minute presentation with delegates to let them know what to expect during their test
- Invigilating the computer test
- Being responsible for helping delegates to get logged in to the testing system – we will train you in the system before you invigilate any computer tests – we want you to feel comfortable with the system and you will have shadowed another invigilator multiple times so that you know how to deal with all eventualities
- Enforcing strict exam procedures during the exam
- Dealing with any IT queries such as loss of internet or the camera system going down – full training will be given on this
Hosting and online training support duties will include
- Assisting trainers with logging in to Microsoft Teams/Zoom when they deliver online tutor-led courses
- Calling delegates who don’t know how to log on or get disconnected from Microsoft Teams/Zoom and assisting them with logging in
- Ensuring that delegates are all present and paying attention during the course
- Checking delegates in at the start of an online course
- Sending emails to delegates with invites to the online training
- Emailing delegates with the link to the exams during the course
- Ensuring that all delegates are adhering to exam procedures
- Other ad hoc support duties for our online courses where required
Occasional duties may include
- Assisting with quality management including checking course paperwork and analysis of delegate feedback and trainer performance
- Assisting with marketing duties as this department develops
- Any other ad hoc duties that are required within the administrative/accounts function
- Potentially visiting our other venues for quality management
- Excellent verbal and written communication skills
- A confident and pleasant telephone manner
- Flexible and willing to learn
- Good IT skills with the ability to pick up new systems quickly and problem solve IT issues
- Familiarity with Sage
- The ability to multi-task
- Good time management
- Must be a problem solver
- Must be able to drive
Nice to have
- Previous administration experience
- Prior invigilation experience is not required for this role but would be welcome if you do have this
Hours on days where you aren’t invigilating: Monday to Friday 08:00 -16.30.
Hours on days where you are invigilating: any day Monday to Friday 07:30 – 16.00.
The salary is £27,500 a year with 25 days annual leave plus Bank Holidays – we do ask that you take the period between Christmas and New Year off using your annual leave.
We offer a 3% contribution to your pension scheme and also life insurance.
This is a fantastic opportunity to join to a growing organisation.
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Training Coordinator/Invigilator in Manchester employer: GSS Training Ltd
GSS Training is an exceptional employer, offering a supportive work culture where employees are valued and encouraged to grow. Located in Trafford Park, Manchester, we provide comprehensive training and development opportunities, ensuring that our team members become experts in their roles while enjoying a competitive salary and generous benefits, including 25 days of annual leave and a pension contribution. Join us to be part of a dedicated team that prioritises customer satisfaction and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Training Coordinator/Invigilator in Manchester
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like GSS Training Ltd just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at GSS Training Ltd. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Training Coordinator/Invigilator in Manchester
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Training Coordinator/Invigilator role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At GSS Training Ltd, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at GSS Training Ltd
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at GSS Training Ltd, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At GSS Training Ltd, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
