Workplace Experience Manager

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The Workplace Services Team provides a first-class workspace with the tech and tools to ensure a happy, healthy, and safe environment for all colleagues to do their best work.

We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands.

About the Role

• Manage the workplace environment including H&S/Housekeeping checks, office supplies, and delegating daily task lists to the onsite cleaner(s) and Workplace Coordinator
• Work closely with the Landlord’s building team to ensure smooth running of the workspaces
• Conduct and organise H&S activities including risk assessments and ongoing health and safety training
• Ensure business and legal compliance with policies and procedures at all times
• Provide the highest level of service standards to colleagues and visitors
• Assist with and coordinate Service Desk tickets, completing them in a timely manner and escalating where necessary
• Work alongside the wider team to manage FM & tech requirements
• Set up meeting rooms/collaboration spaces as per requests
• Assist with onboarding/offboarding processes including weekly inductions, security pass setup, replacement cards, and locker assignments
• Manage and coordinate the purchase of office supplies, including stationery and kitchen items, in line with storage
• Prioritise sustainable suppliers and processes for all Workplace activities
• Supervise and coordinate the work of contractors to ensure minimum disruption to core activities
• Update PPM schedules, ensuring an auditable set of building service maintenance records that meet legal requirements
• Coordinate the processes for organising maintenance and shutdowns, minimising impact on GSMA activities
• Coordinate with landlords and property managing agents to ensure timely maintenance
• Liaise with building staff and external facilities/maintenance providers to obtain the correct RAMs and work permits for all activities
• Maintain and update Workplace databases, including access management data reports
• Coordinate off-site storage activities
• Assist with post management, couriers, and deliveries
• Collect and collate data on utilisation, access, waste, and energy use
• Assist with relocations and refurbishments, working closely with the respective Workplaces Services Business Partner and managers
• Communicate workplace changes and news regularly, producing/updating signage and posters
• Review workspace regularly for improvements and suggest changes to enhance colleagues’ experience
• Work with the wider team on projects to improve the workspace
• Provide assistance with company-wide events
• Identify new and innovative solutions to team challenges using initiative
• Perform ad hoc activities as required by the Workplace Services Business Partner
• Travel to global offices as required

About You

• You will have an IOSH qualification or be working towards a NEBOSH
• You will be Health, Safety, Wellbeing, and Compliance conscious
• You will have demonstrable experience of working alongside a team to improve workplace processes and experience
• You are hands-on, proactive, flexible, and comfortable with a dynamic environment with changing priorities
• You are a great communicator, capable of maintaining and building strong relationships
• You show curiosity and have a track record of creative problem solving to get things done quickly
• You have awareness and knowledge of H&S legislation and workplace trends
• You are IT confident with high literacy levels
• You are a Sustainability Champion!

Contract type: Regular

About the Team

The Workplace Services Team provides a first-class workspace with the tech and tools to ensure a happy, healthy, and safe environment for all colleagues to do their best work.

We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands.

Additional Information

This job is active and accepting applications. We offer a dynamic environment, competitive benefits, and opportunities for growth. We value diversity and encourage applications from all backgrounds.

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