Workplace Coordinator

Department: Corporate Services
Team: Workplace Services
Location: London (full time in the office, 5 days a week – Monday to Friday)
Position type: Contract with the scope to go permanent

What The Hiring Manager Says

We’re looking for someone who is passionate about enhancing the workplace experience and has a keen eye for detail. If you’re someone who enjoys bringing people together, implementing innovative solutions, and making a real impact on employee engagement and satisfaction, then this might be the perfect role for you.

Ryan Millard, Workplace Experience Business Partner

About The Team

The Workplace Services Team provides a first-class workspace with the tech and tools to ensure a happy, healthy and safe environment for all colleagues to do their best work.

We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands.

About The Role

• Maintain a best-in-class workplace environment, ensuring services run efficiently and smoothly
• Act as a professional first point of contact for employees, visitors, and stakeholders
• Conduct daily health & safety and housekeeping inspections, escalating risks and issues
• Coordinate meeting room setups and ensure office spaces are clean, functional, and well-stocked
• Manage office supplies, kitchen provisions, and catering arrangements
• Track and maintain GSMA assets, ensuring accurate records, stock control, and lifecycle management
• Oversee incoming/outgoing post, deliveries, courier bookings, and storage/archiving processes
• Coordinate with suppliers, contractors, and building management teams
• Support planned and preventative maintenance activities
• Assist with workspace improvements, workplace projects, and company-wide events
• Produce and maintain workplace signage and communications
• Support onboarding and induction processes including workspace setup, access passes, and lockers
• Manage office security assets such as passes and keys, maintaining accurate records
• Collect and report facilities and workplace data, including utilisation metrics
• Assist with furniture moves and office reconfigurations in line with health & safety guidelines
• Act as a First Aider and Fire Warden (training provided)
• Promote sustainability by prioritising environmentally responsible suppliers and processes
• Travel to global offices as required

About Your Skills

Communication: you will communicate clearly and professionally with GSMA colleagues, external contractors, and suppliers, ensuring requests, updates, and issues are understood and responded to promptly.

Teamwork: you will work collaboratively with colleagues across departments, supporting workplace needs and contributing to a best in class workplace experience.

Diplomacy: you will handle complaints or service issues sensitively and professionally, balancing organisational needs with user expectations while maintaining positive relationships.

Analysis: you will demonstrate strong attention to detail by carrying out regular inspections and daily checks, identifying issues or inconsistencies promptly, and taking appropriate action to resolve them before they escalated.

Delivery: you will ensure Workplace services (e.g., maintenance, cleaning, compliance tasks) are completed on time and to standard, proactively following up to resolve issues and minimise disruption.

Agility: you will respond quickly to changing priorities, such as urgent maintenance issues or operational needs, and adjust plans to maintain smooth operation of the London office.

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics.