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- Tasks: Build relationships and drive engagement within the global T-ISAC community.
- Company: Join the GSMA, a leader in mobile network security.
- Benefits: Competitive pay, generous holiday allowance, and professional development days.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact in cybersecurity while connecting with diverse telecom professionals.
- Qualifications: Experience in account management or community engagement is essential.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Role is at the heart of how we grow and energise the global T‑ISAC community. We’re looking for someone who loves building relationships, understands how to drive engagement and can confidently champion the value of intelligence sharing across the telecom ecosystem. T‑ISAC succeeds when our members feel supported, connected and empowered to contribute and this role is central to making that happen. You’ll be the bridge between our members and the operational teams, ensuring every organisation in the community gets the most out of the T‑ISAC service.
About the Team: The GSMA Industry Security Team is the mobile industry’s focal point for mobile network security. The team is responsible for co‑ordinating GSMA member security working groups, leading industry‑wide security initiatives and engaging with global regulators to ensure security is an enabler and not a barrier to next‑generation mobile services.
About the GSMA T‑ISAC: The Telecommunication Information Sharing and Analysis Center (T‑ISAC) is the cybersecurity threat intelligence community for the telecommunication industry, dedicated to facilitating collaboration and intelligence sharing among mobile network operators, mobile virtual network operators and industry stakeholders. T‑ISAC provides GSMA members with critical cyber threat intelligence, fostering a trusted environment where telecommunication stakeholders can proactively address cybersecurity threats and reduce risks through the development of best practices.
About the Role: The T‑ISAC Engagement Manager is responsible for driving member acquisition, member engagement, adoption and utilisation of the T‑ISAC service. Applying your account management experience, this role will act as both a relationship builder and a community evangelist, ensuring that T‑ISAC members extract maximum value from the service and remain active contributors to the global telecommunications threat intelligence community.
- Key Responsibilities:
- Member Engagement & Relationship Management: Serve as the primary relationship owner for T‑ISAC members, acting as their trusted point of contact. Understand member needs, priorities and challenges; translate these into actionable improvements or support. Develop tailored engagement plans to increase participation, contribution and platform utilisation. Maintain regular touchpoints with members through calls, check‑ins and structured engagement activities.
- Community Building & Evangelism: Advocate for T‑ISAC participation across the global telecom ecosystem, promoting the value of collective defence. Deliver compelling presentations, briefings and demos to raise awareness and encourage adoption. Support outreach to prospective members, partners and strategic stakeholders.
- Events, Webinars & Working Groups: Host and coordinate regular webinars, member discussion forums, special‑interest working groups and best‑practice sharing sessions. Drive attendance, participation and post‑event follow‑up to maintain momentum. Facilitate open, trusted discussions and encourage contributions from across the member base.
- Engagement Analytics & Reporting: Track member activity, contribution levels and platform usage metrics. Identify inactive members and implement targeted re‑engagement strategies. Produce engagement dashboards and insights for GSMA leadership, highlighting trends, challenges and opportunities.
- Business Development & Growth: Support recruitment of new T‑ISAC members and strengthen relationships with prospective organisations. Drive T‑ISAC member acquisition. Identify opportunities to expand T‑ISAC offerings, services or collaborative initiatives. Work with internal teams to align business development efforts with T‑ISAC’s strategic roadmap.
- Operational & Strategic Support: Work closely with T‑ISAC analysts, platform engineers and the Industry Security team to ensure member requirements inform technical and operational decisions. Contribute to improvements in workflows, governance and community practices. Support the evolution of T‑ISAC strategy, ensuring it remains aligned with member expectations and industry trends.
About You: You are an engaging communicator, a natural relationship builder and someone who thrives in community‑focused roles. You enjoy working with a diverse, global membership base and are passionate about helping organisations get the most value from shared cybersecurity initiatives. You bring enthusiasm, professionalism and a proactive mindset exhibiting qualities essential for strengthening a high‑trust, high‑impact global security community.
About Your Skills:
- Stakeholder Management – strong skills and the ability to build trust across diverse organisations. (essential)
- Communication – excellent communication, presentation and facilitation skills. (essential)
- Project Management – ability to manage multiple relationships simultaneously and prioritise effectively. (essential)
- Teamwork – a collaborative mindset and ability to work effectively in a global, distributed environment. (essential)
- Influence – experience influencing and driving product or service adoption within a membership‑based community. (preferable)
Essential Qualifications: Proven experience in business development, account management, community management or member engagement roles. Experience hosting webinars, events or large collaborative sessions.
Desirable Qualifications: Experience working in cybersecurity, telecoms or threat intelligence environments. Knowledge of ISACs, CERTs or other information‑sharing communities. Understanding of telecom security challenges, threat landscapes or operational practices. Familiarity with collaboration tools, community engagement platforms or CRM solutions.
Preferable Qualifications: Ability to translate technical concepts into clear value propositions for non‑technical stakeholders.
Contract Type: Short term Contractor Worker Type: Contingent Worker
What We Offer: Working at the GSMA offers you unparalleled access to the mobile industry, fast‑paced and rapidly evolving environment, genuine learning & development opportunities, competitive compensation, generous holiday allowance, four additional days off for professional development and many others.
T-ISAC Engagement Manager employer: GSMA
Contact Detail:
GSMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land T-ISAC Engagement Manager
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and industry trends. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, attend industry events, or join relevant online forums. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions and crafting your own engaging stories. Focus on your experience in relationship management and community building, as these are key for the T-ISAC Engagement Manager role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace T-ISAC Engagement Manager
Some tips for your application 🫡
Show Your Passion for Community Engagement: When writing your application, let us see your enthusiasm for building relationships and engaging with members. Share examples of how you've successfully fostered community spirit in previous roles – we love to see that passion shine through!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in account management and member engagement. We want to know how your skills align with the T-ISAC mission, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your ideas and experiences, as this reflects your communication skills – a key part of the role we're looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we like to see!
How to prepare for a job interview at GSMA
✨Know Your Audience
Before the interview, research the T-ISAC community and its members. Understand their needs and challenges in cybersecurity. This will help you tailor your responses and demonstrate that you’re genuinely interested in building relationships within the telecom ecosystem.
✨Showcase Your Communication Skills
As an Engagement Manager, strong communication is key. Prepare to discuss how you've effectively communicated complex ideas in the past. Use examples from your experience to illustrate your ability to engage diverse stakeholders and drive participation.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and relationship management abilities. Think of specific scenarios where you successfully engaged a member or resolved a conflict. Be ready to explain your thought process and the outcomes.
✨Demonstrate Your Passion for Community Building
Express your enthusiasm for fostering a collaborative environment. Share any relevant experiences where you’ve built or supported a community, whether in cybersecurity or another field. Highlight how you can contribute to the growth and engagement of the T-ISAC community.