At a Glance
- Tasks: Design and deliver global research on telecom workforce transformation in the AI era.
- Company: Join GSMA Intelligence, a leader in mobile industry insights and data.
- Benefits: Competitive pay, generous holiday, professional development days, and flexible working options.
- Other info: Opportunity for career growth in a fast-evolving field with diverse perspectives.
- Why this job: Shape the future of telecom skills and make a real impact in a dynamic industry.
- Qualifications: Strong analytical, research, and communication skills; no telecom experience required.
The predicted salary is between 60000 - 80000 £ per year.
Department: Strategy
Team: GSMA Intelligence
Location: London (hybrid working)
Position type: Contract until December 2026
About the Hiring Manager
Telecoms is at a turning point. AI and automation are not just changing networks and services – they are fundamentally reshaping the skills required to run a modern operator. This project is about closing the gap between operator needs and the talent they require. We are seeking someone who wants to help shape industry insight on workforce transformation in the AI era.
About the Team
GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research. In addition to its data products, the team also offers skills and training. This role supports a flagship research project but may offer longer‑term opportunities within the wider delivery portfolio.
About the Role
As a specialist contractor, you will design and deliver a global research initiative on the evolving telecoms workforce. You will work with the GSMA Board, industry partners and global operators to build a data‑driven view of the skills, roles and organisational design needed over the next 2–5 years.
Core Responsibilities
- Support the design and execution of a mixed‑methods research programme (quantitative + qualitative)
- Contribute to survey design, benchmarking frameworks and interview guides
- Analyse workforce and skills data across telecom operators and comparator tech sectors
- Synthesize findings into clear, structured insights for senior industry stakeholders
- Help develop skills taxonomy and segmentation frameworks relevant to telco transformation
- Contribute to interim and final outputs, including board‑level presentations and a flagship report
- Support workshop design and facilitation with global telecom operators
What Success Looks Like
- A robust, credible benchmark of telco workforce skills is established and clearly articulated
- Skills gaps and future capability needs are quantified and well‑evidenced
- Insights are clearly translated into actionable recommendations for operators
- Senior stakeholders find the outputs practical, relevant and actionable for internal planning and decision making
- The final report is recognised as a leading reference point for telco workforce transformation in the AI era
About You
You are energised by understanding how industries change and how people and skills must evolve. You don’t need to come from telecoms specifically, but you will be comfortable working with complex, fast‑moving environments where technology, strategy and workforce dynamics intersect.
You’ll Likely Thrive Here If You
- Enjoy making sense of workforce, organisational or capability questions in large, complex industries
- Are comfortable engaging with senior stakeholders and translating analytical findings into clear, accessible narratives
- Can move between detail (data, frameworks, analysis) and big‑picture storytelling (strategy, implications, foresight)
- Are motivated by work that has real‑world impact at industry level rather than within a single organisation
- See this as an opportunity to deepen expertise in workforce transformation, telecoms and future‑of‑work strategy
About Your Skills
We are looking for a combination of analytical, research and communication capabilities rather than a fixed set of credentials.
You Will Be Able To
- Structure and interpret complex information to identify themes, trends and implications
- Work with data (including workforce or skills‑related datasets) to support evidence‑based conclusions
- Communicate insights clearly in written and visual formats tailored to senior audiences
- Collaborate with multiple stakeholders and integrate different perspectives into coherent outputs
- Apply structured thinking to emerging topics such as AI‑driven workforce change and organisational transformation
Experience in telecoms, technology strategy, workforce planning, consulting or research is helpful but not essential. More important is your ability to learn quickly, adapt your thinking to a new industry context and contribute meaningfully to a high‑profile, evolving research agenda.
Contract Type
Short‑term Contractor (Contingent Worker)
What We Offer
- Competitive compensation
- Generous holiday allowance
- Four additional days off for professional development
- Learning and development opportunities
- Flexi‑time and remote working options
Diversity, Equity and Inclusion
We strive to offer a meaningful and inclusive application experience for all candidates. If you require accommodations or adjustments due to a disability or any other reason during the hiring process, please contact talent@gsma.com with your request.
Skills and Workforce Transformation Specialist employer: GSMA
GSMA is an exceptional employer, offering a vibrant work culture that champions diversity and inclusivity while providing ample opportunities for professional growth. Located in the heart of London, our hybrid working model allows for flexibility, enabling you to balance your personal and professional life while engaging with the forefront of the mobile industry through our leading events and platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Skills and Workforce Transformation Specialist
✨Join Business Intelligence Meetups
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We think you need these skills to ace Skills and Workforce Transformation Specialist
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at GSMA.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at GSMA. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at GSMA
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
