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- Tasks: Lead partnerships and drive digital solutions for humanitarian aid using mobile technology.
- Company: Join a leading tech organisation focused on humanitarian innovation.
- Benefits: Competitive pay, flexible working, generous holidays, and growth opportunities.
- Other info: Dynamic role with opportunities to travel and collaborate globally.
- Why this job: Make a real difference in disaster-affected communities through innovative mobile solutions.
- Qualifications: Experience in disaster response, mobile tech, and stakeholder management required.
The predicted salary is between 60000 - 75000 ÂŁ per year.
Department: GSMA Mobile for Development Foundation
Team: Mobile for Humanitarian Innovation (M4H)
Location: London (hybrid working)
Position type: FTC until 31 March 2027
What the Hiring Manager Says: “Today, more than 400 million people globally need humanitarian assistance and protection. Mobile technology is being effectively leveraged in disaster preparedness, response and recovery and this role is a unique opportunity to work with the humanitarian sector and the mobile industry to scale mobile solutions for these life‑saving purposes.” - Dulip Tillekeratne, Director of Strategic Partnerships, M4H
About The Team: The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities. The Mobile for Humanitarian Innovation (M4H) programme is funded by the Foreign, Commonwealth and Development Office (FCDO) and the Swedish International Development Cooperation Agency (Sida) with a mission to accelerate the delivery and impact of digital humanitarian assistance. We have reached over 18 million people with improved access to life‑enhancing mobile‑enabled services during humanitarian preparedness, response and recovery.
About the Role: The Senior Market Engagement Manager will lead M4H’s work in disaster preparedness, response, and recovery, acting as a lead focal point with global stakeholders and managing regional multi‑stakeholder forums and technical national events.
Key Responsibilities:
- Develop strategic direction for humanitarian contexts, catalyzing partnerships between humanitarian organisations and MNOs to deliver digital solutions.
- Build and manage relationships with mobile network operators to identify and catalyse strategic opportunities aligned with programme objectives such as Early Warnings for All, Connectivity for Refugees, and the GSMA’s Humanitarian Connectivity Charter.
- Organise and facilitate multi‑stakeholder workshops, conduct desk‑based landscaping, lead technical assistance design, support capacity building, and manage relationships across stakeholders.
- Support the production of high‑quality professional assets (blogs, web content) capturing lessons and insights regarding business models, trends, and developments from in‑market engagement.
- Manage a Market Engagement Manager and other roles as required.
- Proactively communicate relevant topical developments across the region to the M4H programme, M4D team, and broader GSMA.
- Contribute to the strategic development of the M4H programme and help shape overall strategic direction and pipeline of the programme.
About You:
- Demonstrated experience working on disaster preparedness and response coordination with cross‑sector stakeholders.
- Technical knowledge of mobile solutions for humanitarian action and translating these solutions across sectors.
- Experience in implementing digital tech solutions (e.g., Cell Broadcast or location‑based SMS) in humanitarian markets.
- Experience line‑managing team members and ability to work in a matrixed team structure.
- Energetic team player with a creative mindset, hands‑on, can‑do mentality, capable of working independently, highly motivated, entrepreneurial, and organized to deliver high‑impact outputs.
- Strong understanding of the humanitarian sector, the UN, NGOs systems and/or the mobile industry.
- Strong experience in public‑private partnerships, shared‑value models and sustainable development.
- Proven track‑record of working across diverse stakeholders and facilitating results‑based partnerships delivering commercial and social impact; experience in leading teams to solve complex challenges.
- Strong understanding of and interest in the technology industry and the role of mobile technology and mobile network operators within the humanitarian sector.
- Strong analytic skills and commercial expertise, including supporting the development of business cases, new business models and operational requirements for in‑country projects.
- Ability to develop and manage a diverse pipeline of live projects to ensure impactful delivery of programmatic KPIs.
- Excellent communication and interpersonal skills, able to build consensus and alignment across diverse actors.
- Experience in business development, project management and product development.
- Experience working with donors, international development community or multi‑lateral organisations (an asset).
- Able to quickly grasp new concepts and ideas and proactively communicate and work as part of a global team.
- Willingness and ability to travel regularly.
About Your Skills:
- Stakeholder Management: Work effectively across a diverse network of internal and external stakeholders to advance the programme’s objectives.
- Problem Solving: Understand complex humanitarian and disaster management ecosystems and devise creative sustainable solutions with local stakeholders.
- Communication: Communicate complex technical or strategic concepts clearly and accessibly to a range of audiences.
- Teamwork: Value and contribute to collective working, collaborating with colleagues across the team and the wider GSMA.
Contract type: Fixed Term Contract (Fixed Term)
Worker type: Employee
What We Offer: Competitive compensation, learning and development opportunities, generous holiday allowances, and professional development days. Flexible working arrangements are available.
Senior Market Engagement Manager - Humanitarian employer: GSMA
Contact Detail:
GSMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Market Engagement Manager - Humanitarian
✨Tip Number 1
Network like a pro! Get out there and connect with people in the humanitarian and mobile tech sectors. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the cause! When you get the chance to chat with hiring managers or during interviews, make sure to express your enthusiasm for using mobile technology to improve lives in disaster-affected communities. Your genuine interest can set you apart from other candidates.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge of digital solutions in humanitarian contexts and think about how you can apply your experience to the role. Practising your responses will help you feel more confident and articulate during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications that come directly from our platform. It shows you’re genuinely interested in being part of the StudySmarter team and helps us keep track of all the amazing talent out there.
We think you need these skills to ace Senior Market Engagement Manager - Humanitarian
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in disaster preparedness and response. We want to see how your skills align with the role of Senior Market Engagement Manager, so don’t hold back on showcasing relevant projects!
Showcase Your Partnerships: Since this role involves building relationships with mobile network operators and humanitarian organisations, share examples of successful partnerships you've managed. We love seeing how you’ve catalysed strategic opportunities in your previous roles!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas and experiences, especially when discussing complex technical concepts. We appreciate clarity just as much as creativity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GSMA
✨Know Your Humanitarian Landscape
Before the interview, dive deep into the current trends and challenges in the humanitarian sector. Familiarise yourself with key players, such as NGOs and mobile network operators, and understand how mobile technology is being leveraged in disaster response. This knowledge will help you demonstrate your expertise and passion for the role.
✨Showcase Your Partnership Skills
Prepare examples of how you've successfully built and managed partnerships in previous roles. Think about specific instances where you catalysed collaboration between diverse stakeholders. Highlight your ability to communicate effectively and align objectives, as this is crucial for the Senior Market Engagement Manager position.
✨Demonstrate Technical Knowledge
Brush up on your understanding of mobile solutions for humanitarian action, like Cell Broadcast or location-based SMS. Be ready to discuss how these technologies can be implemented in real-world scenarios. Showing that you can translate technical concepts into actionable strategies will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in complex humanitarian situations. Think through potential scenarios you might face in the role and how you would approach them. This will not only showcase your analytical skills but also your creative mindset and hands-on mentality.