At a Glance
- Tasks: Design and implement Salesforce solutions that drive real impact across a global organisation.
- Company: Join GSMA, a leader in mobile industry innovation with a collaborative culture.
- Benefits: Enjoy competitive pay, generous holidays, remote work options, and professional development opportunities.
- Other info: Dynamic environment with a focus on diversity, equity, and inclusivity.
- Why this job: Be part of a digital transformation journey and shape the future of Salesforce at GSMA.
- Qualifications: Experience with Salesforce implementation and a passion for creating structured solutions.
The predicted salary is between 60000 - 68231 £ per year.
Department: Corporate Services
Team: IT, Salesforce Team
Location: London
Position type: Permanent, Hybrid working (2-3 days in the office)
This is an exciting opportunity to join GSMA’s Salesforce team at a pivotal point in our digital transformation journey. The Salesforce platform underpins many of GSMA’s core commercial, operational and engagement processes, and this role plays a key part in ensuring we deliver scalable, industry-aligned solutions using Salesforce Industries capabilities. You’ll have the chance to work on meaningful, high-impact initiatives, deepen your expertise in OmniStudio and industry data models, and help shape how Salesforce is used across a global organisation.
About the Team
The Salesforce team sits within GSMA IT and is responsible for delivering and evolving enterprise Salesforce solutions across Sales, Service, Experience and industry-specific use cases. The team works closely with business stakeholders, architects and delivery partners to enable efficient, data-driven processes that support GSMA’s members and customers worldwide.
About the Role
We are seeking a Salesforce Industries (Vlocity) Specialist to join our Salesforce team and support the design, implementation and ongoing optimisation of Salesforce solutions across GSMA. You will work closely with business stakeholders, architects, developers and delivery partners to deliver scalable, industry-specific Salesforce solutions, with a strong focus on Salesforce Industries (Vlocity) capabilities such as OmniStudio, CPQ and industry data models. This role is suited to a hands-on Salesforce professional who combines strong technical capability with a service-oriented, collaborative mindset.
Key Responsibilities include:
- Contribute to the design, build and configuration of Salesforce solutions across Sales, Service, Platform and Experience Cloud
- Play a key role in implementing and supporting Salesforce Industries (Vlocity) solutions, aligned to GSMA’s business processes
- Design and configure OmniStudio components, including: OmniScripts, FlexCards, DataRaptors
- Support industry-specific processes such as product modelling, guided flows and CPQ (where applicable)
- Gather, analyse and document business requirements, translating them into well-structured Salesforce solutions
- Collaborate with Salesforce Architects, Developers and delivery partners to ensure solutions follow best practice
- Support testing activities, deployments and post-release enhancements
- Provide input into continuous improvement of Salesforce standards, patterns and documentation
- Act as a trusted Salesforce subject-matter expert for internal stakeholders
About You
You bring demonstrable experience working on Salesforce implementation projects and are comfortable operating across Salesforce Industries (Vlocity), Sales Cloud, Service Cloud, and Experience Cloud. You enjoy analysing business challenges and using Salesforce to create structured, practical solutions that deliver real value. You will hold core platform and Salesforce industries certifications. You’ll be able to apply your knowledge of Salesforce Industries platform to help design guided, data-driven user journeys. You are proactive, service-oriented and motivated, with a strong sense of ownership for the work you deliver. You communicate clearly in business English, build effective working relationships, and thrive in a collaborative, team-focused environment.
About your Skills
For this role, the following core GSMA skills are particularly important and will be assessed during the recruitment process:
- Communication
- Delivery
- Agility
- Teamwork
- Analysis
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.
Contract type: Regular
Worker type: Employee
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
- Passionately driven: We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
- Insightful leaders: We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
- Stronger together: We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Salesforce Industries (Vlocity) Specialist employer: GSMA
GSMA is an exceptional employer that prioritises a vibrant and collaborative work culture, making it an ideal place for the London Workplace Experience Coordinator to thrive. With a strong focus on employee well-being and professional development, staff are encouraged to engage in initiatives that enhance productivity and foster teamwork. The London office offers a dynamic environment where your contributions directly impact the workplace experience, ensuring a rewarding and meaningful career path.
