At a Glance
- Tasks: Design and deliver global research on telecom workforce transformation in the AI era.
- Company: Join GSMA Intelligence, a leader in mobile industry insights and data.
- Benefits: Competitive pay, generous holiday, professional development days, and flexible working options.
- Other info: Opportunity to deepen expertise in workforce transformation and engage with senior stakeholders.
- Why this job: Shape the future of telecom skills and make a real impact in a fast-evolving industry.
- Qualifications: Strong analytical, research, and communication skills; no telecom experience required.
The predicted salary is between 60000 - 80000 £ per year.
Department: Strategy
Team: GSMA Intelligence
Location: London (hybrid working)
Position type: Contract until December 2026
About the Hiring Manager
Telecoms is at a turning point. AI and automation are not just changing networks and services – they are fundamentally reshaping the skills required to run a modern operator. This project is about closing the gap between operator needs and the talent they require. We are seeking someone who wants to help shape industry insight on workforce transformation in the AI era.
About the Team
GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research. In addition to its data products, the team also offers skills and training. This role supports a flagship research project but may offer longer‑term opportunities within the wider delivery portfolio.
About the Role
As a specialist contractor, you will design and deliver a global research initiative on the evolving telecoms workforce. You will work with the GSMA Board, industry partners and global operators to build a data‑driven view of the skills, roles and organisational design needed over the next 2–5 years.
Core Responsibilities
- Support the design and execution of a mixed‑methods research programme (quantitative + qualitative)
- Contribute to survey design, benchmarking frameworks and interview guides
- Analyse workforce and skills data across telecom operators and comparator tech sectors
- Synthesize findings into clear, structured insights for senior industry stakeholders
- Help develop skills taxonomy and segmentation frameworks relevant to telco transformation
- Contribute to interim and final outputs, including board‑level presentations and a flagship report
- Support workshop design and facilitation with global telecom operators
What Success Looks Like
- A robust, credible benchmark of telco workforce skills is established and clearly articulated
- Skills gaps and future capability needs are quantified and well‑evidenced
- Insights are clearly translated into actionable recommendations for operators
- Senior stakeholders find the outputs practical, relevant and actionable for internal planning and decision making
- The final report is recognised as a leading reference point for telco workforce transformation in the AI era
About You
You are energised by understanding how industries change and how people and skills must evolve. You don’t need to come from telecoms specifically, but you will be comfortable working with complex, fast‑moving environments where technology, strategy and workforce dynamics intersect.
You’ll Likely Thrive Here If You
- Enjoy making sense of workforce, organisational or capability questions in large, complex industries
- Are comfortable engaging with senior stakeholders and translating analytical findings into clear, accessible narratives
- Can move between detail (data, frameworks, analysis) and big‑picture storytelling (strategy, implications, foresight)
- Are motivated by work that has real‑world impact at industry level rather than within a single organisation
- See this as an opportunity to deepen expertise in workforce transformation, telecoms and future‑of‑work strategy
About Your Skills
We are looking for a combination of analytical, research and communication capabilities rather than a fixed set of credentials.
You Will Be Able To
- Structure and interpret complex information to identify themes, trends and implications
- Work with data (including workforce or skills‑related datasets) to support evidence‑based conclusions
- Communicate insights clearly in written and visual formats tailored to senior audiences
- Collaborate with multiple stakeholders and integrate different perspectives into coherent outputs
- Apply structured thinking to emerging topics such as AI‑driven workforce change and organisational transformation
Experience in telecoms, technology strategy, workforce planning, consulting or research is helpful but not essential. More important is your ability to learn quickly, adapt your thinking to a new industry context and contribute meaningfully to a high‑profile, evolving research agenda.
Contract Type
Short‑term Contractor (Contingent Worker)
What We Offer
- Competitive compensation
- Generous holiday allowance
- Four additional days off for professional development
- Learning and development opportunities
- Flexi‑time and remote working options
Diversity, Equity and Inclusion
We strive to offer a meaningful and inclusive application experience for all candidates. If you require accommodations or adjustments due to a disability or any other reason during the hiring process, please contact with your request.
Skills and Workforce Transformation Specialist in London employer: GSMA
GSMA is an exceptional employer, offering a vibrant work culture that champions diversity and inclusivity while providing ample opportunities for professional growth. Located in the heart of London, our hybrid working model allows for flexibility, enabling you to balance your personal and professional life while engaging with the forefront of the mobile industry through our leading events and platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Skills and Workforce Transformation Specialist in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like GSMA. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at GSMA.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at GSMA.
We think you need these skills to ace Skills and Workforce Transformation Specialist in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at GSMA and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at GSMA
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like GSMA will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to GSMA.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at GSMA.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at GSMA. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
