At a Glance
- Tasks: Lead research on digital inclusion, generating insights for advocacy and market engagement.
- Company: Join a forward-thinking organisation dedicated to empowering women and underserved populations.
- Benefits: Enjoy competitive pay, flexible working, generous holidays, and professional development opportunities.
- Other info: Collaborative environment with global teams and excellent career growth potential.
- Why this job: Make a real difference in digital and financial inclusion for marginalised communities.
- Qualifications: Experience in high-quality research and a passion for social impact in the mobile industry.
The predicted salary is between 60000 - 80000 € per year.
Location: London, hybrid working. Contract: Fixed Term Contract until September 2027.
About the Role
Lead on research and knowledge products for the Connected Women and Connected Society programmes, generating insights to use in advocacy and market engagement activities. Support the creation of flagship report series (Mobile Gender Gap and State of Mobile Internet Connectivity) and additional research on barriers and opportunities to accessing and using mobile for women and underserved populations. Contribute to other GSMA research on digital inclusion and financial inclusion from a gender perspective. Manage commissioned and secondary research, data analysis, and monitoring and evaluation.
Key Responsibilities
- Lead the Digital Inclusion Insights team to produce high‑quality outputs, including flagship reports, case studies, and additional insights.
- Develop and deliver an overall vision and strategy for Connected Women and Connected Society research and insight activities that support the wider programme strategy.
- Ensure insight activities are based on robust data and deliver outputs on time and within budget to a high standard, against the agreed workplan and impact monitoring.
- Manage external agencies to deliver large research contracts.
- Disseminate research and insights via webinars, blogs, events, and presentations.
- Provide bespoke insights to help mobile operators and other key stakeholders develop, launch, and scale initiatives that drive digital and financial inclusion.
- Collaborate across GSMA at global and regional level, including other M4D teams and GSMA Intelligence.
- Keep Digital Inclusion and other relevant GSMA M4D team members up to speed with internal and external research and insights.
- Manage the Insights team to deliver all of the above with operational excellence.
- Contribute towards shaping the overall strategic direction of the programmes.
Qualifications
- Significant experience designing and delivering high‑quality research: strategy, approach, tools, synthesis, and communication of insights.
- Experience and familiarity with the mobile industry, preferably within the mobile for development sector.
- Significant experience conducting research on marginalised groups in low‑ and middle‑income countries, especially related to digital and financial inclusion via mobile.
- Interest in the commercial and social benefits of reducing mobile access and use gaps.
- Fluent and compelling written and oral communication skills, with the ability to tailor complex findings into clear messaging for diverse audiences.
- Experience establishing, managing, and inspiring relationships with senior‑level stakeholders and third‑party contractors.
- Excellent cultural awareness and a desire to work with teams around the world.
- First‑rate project and people management skills, able to handle multiple projects simultaneously.
- A self‑starter, highly motivated to develop initiatives and drive them to completion with an entrepreneurial, creative, can‑do orientation.
- Ability to work in a matrixed structure, positively influence peers, and support cross‑functional collaboration across the GSMA.
Additional Skills
- Leadership – develop and deliver team strategy and support individual development through coaching and mentoring.
- Communication – excellent written and verbal communication skills for multiple stakeholder audiences.
- Delivery – highly organised, able to lead the team to deliver complex projects on time and to high quality.
- Analysis – ensure research methodologies are fit for purpose and robust; deliver high‑quality analysis and evidence‑based conclusions.
- Commercial Awareness – translate research into actionable outputs and commercially viable recommendations for mobile operators and private‑sector stakeholders in LMICs.
Benefits
Competitive compensation, architect‑designed offices, generous holiday allowance, additional professional development days, and learning & development opportunities. Flexi‑time and remote working are available to all staff.
EEO Statement
We welcome applications from all demographics. If you require accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact with your request.
Insights Director, Digital Inclusion in London employer: GSMA
As an Insights Director at GSMA in London, you will be part of a dynamic and inclusive work culture that prioritises professional growth and development. With competitive compensation, flexible working arrangements, and a commitment to impactful research on digital inclusion, GSMA offers a unique opportunity to lead meaningful initiatives that drive social change while collaborating with diverse teams globally.
StudySmarter Expert Advice🤫
We think this is how you could land Insights Director, Digital Inclusion in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! Create a portfolio or blog where you share insights related to digital inclusion and research. This not only showcases your skills but also demonstrates your passion for the field, making you stand out to employers.
✨Tip Number 3
Prepare for interviews by researching the company and its projects. Be ready to discuss how your experience aligns with their goals, especially around mobile access and financial inclusion. Tailor your responses to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our mission to drive digital inclusion and make a difference.
We think you need these skills to ace Insights Director, Digital Inclusion in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in research and digital inclusion. We want to see how your skills align with the role of Insights Director, so don’t hold back on showcasing relevant projects you've led!
Showcase Your Communication Skills:Since this role requires excellent written communication, ensure your application is clear and compelling. Use straightforward language to convey complex ideas, just like you would when presenting insights to diverse audiences.
Highlight Leadership Experience:We’re looking for someone who can inspire and manage a team effectively. Share examples of how you've led teams or projects, especially in research settings, to demonstrate your ability to drive initiatives forward.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at GSMA
✨Know Your Research Inside Out
Before the interview, dive deep into the latest reports and insights related to digital inclusion, especially those focusing on women and underserved populations. Familiarise yourself with the Mobile Gender Gap and State of Mobile Internet Connectivity reports, as well as any recent GSMA research. This will not only show your passion for the role but also help you engage in meaningful discussions.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing projects. Think of specific examples where you've inspired your team or successfully delivered complex projects. Highlight your ability to develop strategies and support individual growth through coaching, as this aligns perfectly with the expectations for the Insights Director role.
✨Tailor Your Communication Style
Since the role requires excellent communication skills, practice articulating complex findings in a clear and compelling manner. Consider how you would present insights to diverse audiences, including senior stakeholders and external partners. Being able to adapt your messaging will demonstrate your understanding of the audience's needs.
✨Demonstrate Cultural Awareness
Given the global nature of the role, it's crucial to showcase your cultural awareness and experience working with diverse teams. Prepare examples that illustrate your ability to collaborate across different regions and understand the nuances of working in low- and middle-income countries. This will highlight your fit for the position and your commitment to driving digital and financial inclusion.
