Event Registration/Technology Project Manager in London

The Technology, Innovation and Customer Experience team are responsible for the technical and operational delivery for the attendees and exhibitors at our events with a focus on our registration systems, event apps and onsite delivery including access into the event.

As a team, we are a global group of high-performance event specialists who work collectively to successfully deliver events ranging from 300 to over 100,000 attendees across all regions of the world.

The Event Registration/Technology Manager will report into the Head of Technology, Events and will hold a pivotal position supporting our existing teams in the full life cycle of our events from pre-event planning through to onsite delivery. The successful candidate will work closely with the existing team as well as be the main point of contact across the business for their assigned projects/work streams.

Key activities and responsibilities will include:

• Project Management: Coordinate and schedule project meetings and manage project milestones, deliverables, and co-ordinate with internal teams to ensure we keep on track.
• Stakeholder management: Building and owning working relationships to fully support project teams during analysis and planning stages, Brief clients on how the digital platforms work, ensuring all the delivery of the products and Assist internal stakeholders and where applicable contact centre with training and training documentation, acting as a point of contact for related enquiries where required.
• Configure and set up of our event registration systems including pass configuration and email/system content.
• Lead User Acceptance Testing (UAT) - creation of test plans, working with internal stakeholders to ensure the systems are signed off against the agreed scope of work.
• Contribute to the evolution of our event technology platform by providing support with the gathering of business requirements, documenting process flows and making recommendations for improvements.
• Registration Logistical & Operational Planning: Dimensioning of onsite services, Collateral design & ordering, Signage planning, Onsite scanning both perimeter and sessions, Onsite staff including training and Risk & contingency planning.
• Create and maintain process handling: Onsite processes and FAQ’s where applicable and documents for the digital onboarding of our customers into our platforms.
• Provide analytical support through reporting and data insights.
• Budgeting for areas of assigned responsibility.
• Contribution to roadmap and planning meetings.

About you

• Demonstrable experience in event registration with technical and operational responsibilities.
• International event, conference or trade show experience as an organiser.
• Experience configuring and delivering event technology including registration systems, virtual event platforms, event apps such as CVENT, Rainfocus, Stova or other SaaS platforms etc.
• Operational/logistical event planning experience e.g., build, throughput analysis, signage, temporary staff scheduling, collateral design, and delivery.
• Supplier management experience.
• Project Management skills, ideally with a recognised qualification.
• Excellent communication and presentation skills with the ability to communicate to explain complex processes to non-event or technical colleagues.
• Awareness of data privacy, GDPR and information security principles.
• Experience in at least some of the following tools: Microsoft Word, PowerPoint, Excel (Advanced), data flow/modelling tools such as LucidChart, Visio etc., PM tools (MS Project, Smartsheet, Asana, Confluence (Jira) etc.).
• Ability to work under pressure and to tight deadlines, upholding excellent attention to detail with a self-starter attitude to work, able to take initiative, problem solve and work autonomously to drive projects forward.
• Willingness, ability, and desire to travel internationally, sometimes for extended periods of time.

Contract type: Short term Contractor

Worker type: Contingent Worker

What We Offer:

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

Being You at the GSMA:

We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values:

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

• Passionately driven: We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
• Insightful leaders: We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
• Stronger together: We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.