At a Glance
- Tasks: Support research on telecom workforce evolution in response to AI and automation.
- Company: Join a leading industry organisation focused on telecom transformation.
- Benefits: Competitive pay, flexible working, generous holiday, and professional development opportunities.
- Other info: Collaborative environment with opportunities for growth in strategic research.
- Why this job: Make a real-world impact on the future of telecom and workforce capabilities.
- Qualifications: Strong analytical skills and ability to communicate complex ideas clearly.
The predicted salary is between 50000 - 70000 £ per year.
Overview
Department: Strategy – GSMA Intelligence | Location: London (hybrid working) | Position type: Contract until December 2026
Role Summary
We are seeking a specialist contractor to support a flagship industry research project that examines how telecom operators must evolve their workforce capabilities in response to AI, automation, and broader changes across the demographic and competitive landscape. The project will build a clear, data‑driven view of what this means for skills, roles, and organisational design over the next 2–5 years, informing senior industry stakeholders and board members.
Core Responsibilities
- Support the design and execution of a mixed‑methods research programme (quantitative + qualitative)
- Contribute to survey design, benchmarking frameworks, and interview guides
- Analyse workforce and skills data across telecom operators and comparator tech sectors
- Synthesize findings into clear, structured insights for senior industry stakeholders
- Help develop skills taxonomy and segmentation frameworks relevant to telco transformation
- Contribute to interim and final outputs, including board‑level presentations and a flagship report
- Support workshop design and facilitation with global telecom operators
What Success Looks Like
- A robust, credible benchmark of telco workforce skills is established and clearly articulated
- Skills gaps and future capability needs are quantified and well‑evidenced
- Insights are clearly translated into actionable recommendations for operators
- Senior stakeholders (including GSMA staff, senior management and Board members) find the outputs practical, relevant, and actionable for their own internal planning and decision making
- The final report is recognised as a leading reference point for telco workforce transformation in the AI era
About You
- Enjoy making sense of workforce, organisational, or capability‑related questions in large, complex industries
- Comfortable engaging with senior stakeholders and translating technical or analytical findings into clear, accessible narratives
- Can move between detail (data, frameworks, analysis) and big‑picture storytelling (strategy, implications, foresight)
- Motivated by work that has real‑world impact at industry level rather than within a single organisation
- Familiar with global operators, leading industry voices, and cross‑sector comparisons (enhances potential for further development in strategic research and workforce transformation)
Skills and Experience
- Analytical, research, and communication capabilities; comfortable with both qualitative and quantitative information
- Ability to structure and interpret complex information to identify themes, trends, and implications
- Experience working with workforce or skills‑related datasets to support evidence‑based conclusions
- Strong written and visual communication skills tailored to senior audiences
- Collaborative mindset, able to integrate multiple perspectives into coherent outputs
- Structured thinking applied to emerging topics such as AI‑driven workforce change and organisational transformation
- Experience in telecoms, technology strategy, workforce planning, consulting, or research is helpful but not essential; a demonstrated ability to learn quickly and adapt to a new industry context is more important
Contract Details
- Contract type: Short‑term Contractor
- Worker type: Contingent Worker
Benefits
- Competitive compensation
- Access to learning & development opportunities
- Generous holiday allowance
- Additional days off for professional development
- Flexi‑time and remote working arrangements
Equal Opportunity Employer
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com.
Skills and Workforce Transformation Specialist employer: GSMA LLC
GSMA LLC is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows for remote work alongside in-office collaboration. With a strong emphasis on professional development, employees are encouraged to grow their skills while supporting a dynamic Leadership Team in a vibrant London setting. The company fosters a culture of open communication and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Skills and Workforce Transformation Specialist
✨Maximise your Online Presence
As a freelance management consultant, your personal brand is key! Revamp your LinkedIn profile by sharing insights on industry trends and case studies. Regularly post about your latest projects or findings to showcase your expertise; trust us, potential clients love seeing your knowledge in action!
✨Leverage Professional Networks
Get involved with consulting communities, both online and offline. Join platforms like Consulting.com or go to local meetups and conferences in your area. These are gold mines for networking and can lead to referrals, which are super important in our freelance world!
✨Showcase Your Work with a Portfolio
Create an online portfolio highlighting your previous projects, methodologies, and the impact of your consultancy work. This live demonstration of your skills can make all the difference when clients are deciding between you and someone else—make it easy for them to see why you’re the right fit!
✨Reach Out to Prospective Clients Directly
Don’t wait for clients to come to you! Proactively reach out to companies that interest you, suggesting how your consultancy could solve their specific challenges. Tailor your pitch to show you understand their business and pain points—it's all about showing value before even landing the gig!
We think you need these skills to ace Skills and Workforce Transformation Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In a freelance management consulting role, you’ll need to demonstrate your problem-solving skills upfront. Make sure your CV includes examples of how you've tackled complex issues in past projects or roles. Highlight any specific methodologies you’ve used, like SWOT analysis or root cause analysis, to impress GSMA LLC.
Craft a Compelling Project Portfolio:As a freelancer, your portfolio is your best asset. Include case studies of previous consulting projects that clearly outline the challenges faced, your approach, and the outcomes achieved. This will help potential clients, like GSMA LLC, see your impact and how you can add value to their team.
Personalise Your Proposal:When applying to GSMA LLC, tailor your proposal specifically to their needs. Reference their company goals or current challenges, and outline how your skills and experiences align with what they're looking for. This shows that you're not just sending out generic applications but are genuinely interested in working with them.
Highlight Your Availability and Rates:Being freelance means flexibility is key! Be upfront about your availability for projects and what your rates are based on your expertise. GSMA LLC will appreciate a clear understanding of your working style and how we can collaborate effectively.
How to prepare for a job interview at GSMA LLC
✨Show Off Your Analytical Superpowers
As a freelance management consultant, you'll be expected to tackle complex problems on the fly. Make sure you’re ready to flex those analytical muscles by preparing for case study questions. Tackle real-world scenarios similar to those you might face at GSMA LLC, illustrating your thought process and giving structured responses.
✨Pitch Your Unique Value Proposition
In the freelance scene, it's all about making yourself stand out. Be ready to articulate what sets you apart from the competition. Consider how your previous projects align with what GSMA LLC values and how your specific skills can contribute directly to their needs.
✨Familiarise Yourself with Key Tools
Consultants often rely on certain tools to analyse data and generate insights. Get comfortable with software like Excel for data analysis, and if possible, brush up on any specific tools mentioned in the job description that GSMA LLC uses. This can give you an edge during technical discussions.
✨Demonstrate Client Management Experience
Freelancing is not just about numbers; it’s also about relationships. Be prepared to discuss your past experiences with clients, particularly how you manage their expectations and deliver results. These examples will highlight your capability to navigate client consultations effectively and reinforce your suitability for the role with GSMA LLC.
