Department: Corporate Services Team: IT, Salesforce Team
Location: London
Position type: Permanent, Hybrid working (2-3 days in the office)
About the Team
The Salesforce team sits within GSMA IT and is responsible for delivering and evolving enterprise Salesforce solutions across Sales, Service, Experience and industry‑specific use cases. The team works closely with business stakeholders, architects and delivery partners to enable efficient, data‑driven processes that support GSMA’s members and customers worldwide.
About the Role
We are seeking a Salesforce Industries (Vlocity) Specialist to support the design, implementation and ongoing optimisation of Salesforce solutions across GSMA. The role focuses on scalable, industry‑specific Salesforce solutions, with a strong emphasis on Salesforce Industries (Vlocity) capabilities such as OmniStudio, CPQ and industry data models. The position requires a hands‑on professional who combines strong technical capability with a service‑oriented, collaborative mindset.
Key Responsibilities
- Contribute to the design, build and configuration of Salesforce solutions across Sales, Service, Platform and Experience Cloud.
- Play a key role in implementing and supporting Salesforce Industries (Vlocity) solutions, aligned to GSMA’s business processes.
- Design and configure OmniStudio components, including OmniScripts, FlexCards and DataRaptors.
- Support industry‑specific processes such as product modelling, guided flows and CPQ where applicable.
- Gather, analyse and document business requirements, translating them into well‑structured Salesforce solutions.
- Collaborate with Salesforce Architects, Developers and delivery partners to ensure solutions follow best practice.
- Support testing activities, deployments and post‑release enhancements.
- Provide input into continuous improvement of Salesforce standards, patterns and documentation.
- Act as a trusted Salesforce subject‑matter expert for internal stakeholders.
Qualifications
- Demonstrable experience in Salesforce implementation projects across Salesforce Industries (Vlocity), Sales Cloud, Service Cloud and Experience Cloud.
- Strong analytical skills and ability to translate business challenges into practical Salesforce solutions.
- Hold core platform and Salesforce Industries certifications.
- Proficiency in designing guided, data‑driven user journeys using the Salesforce Industries platform.
- Proactive, service‑oriented, self‑motivated with a strong sense of ownership.
- Excellent written and verbal communication in business English and ability to build effective working relationships in a collaborative, team‑focused environment.
Key Skills
- Communication
- Delivery
- Agility
- Teamwork
- Analysis
Benefits
Working at the GSMA offers access to the mobile industry, opportunities to influence global solutions, and a dynamic environment. Benefits include competitive compensation, architect‑designed offices, extensive learning and development opportunities, generous holiday allowances, additional days off for professional development and support for work/life balance with flexi‑time and remote working.
E‑mployment Equality & Diversity
We strive to offer a meaningful and inclusive application experience for all candidates. If you require any accommodations or adjustments due to a disability or other reason during the hiring process, please contact talent@gsma.com with your request.
Contract Details
Contract type: Regular
Worker type: Employee
Salesforce Industries (Vlocity) Specialist employer: GSMA LLC
GSMA LLC is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows for remote work alongside in-office collaboration. With a strong emphasis on professional development, employees are encouraged to grow their skills while supporting a dynamic Leadership Team in a vibrant London setting. The company fosters a culture of open communication and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
