At a Glance
- Tasks: Manage customer renewals and drive success for GSMA Intelligence subscriptions.
- Company: Join a dynamic team at GSMA Intelligence in London.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer success and career advancement.
- Why this job: Make a real impact on customer retention and revenue while developing your skills.
- Qualifications: Strong communication skills and commercial awareness are essential.
The predicted salary is between 35000 - 45000 £ per year.
Department: Sales Team: GSMA Intelligence Location: London Position type: Contract until December 31st 2026
Job Overview
This is an opportunity to take ownership of a portfolio of existing GSMA Intelligence subscription customers and make a direct, measurable impact on recurring revenue and customer retention.
You will join a growing commercial team that has evolved from a single role into a team of four, with this hire focusing on renewals and customer success.
The role will have clear ownership of renewals and customer success, while working closely with colleagues focused on new business, sales operations and wider commercial growth.
Responsibilities
- Manage customers through the renewal journey, understanding the value they receive from GSMA Intelligence, identifying risks early and helping customers build a clear case for continuing their subscription.
- Combine commercial account management with customer success, using engagement, adoption and business outcomes to support confident renewal conversations.
- Independently manage standard renewals from initial customer engagement through to commercial completion, including value reviews, proposals, pricing discussions, procurement coordination and internal forecasting.
- Identify opportunities to expand relationships through additional users, products or services where these genuinely support the customer’s objectives.
- Maintain an accurate forecast and progress each opportunity through to completion, ensuring revenue retained and at‑risk customers recovered.
- Collaborate with analysts, product specialists, finance, legal and the wider GSMA to resolve customer needs and ensure a smooth renewal process.
Qualifications & Skills
- Commercial Awareness: Understand subscription value, revenue retention, pricing, renewal risk and when an expansion or concession is commercially appropriate.
- Delivery Success: Own a renewal portfolio, maintain momentum and progress opportunities through customer discussions, procurement and contracting to completion.
- Communication: Explain GSMA Intelligence clearly, run effective customer conversations, write strong commercial messages and translate usage into meaningful business value.
- Stakeholder Management: Coordinate users, budget holders, procurement, legal and internal GSMA teams, building relationships beyond a single contact.
- Influence: Help customers recognise the value received, build internal support for renewal, handle objections and secure commercial commitment without formal authority.
EEO Statement
We strive to offer a meaningful and inclusive application experience for all candidates.
Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma. com.
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Sales Executive, GSMAi employer: GSMA LLC
GSMA LLC is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows for remote work alongside in-office collaboration. With a strong emphasis on professional development, employees are encouraged to grow their skills while supporting a dynamic Leadership Team in a vibrant London setting. The company fosters a culture of open communication and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
