At a Glance
- Tasks: Manage and optimise operational processes in security and fraud activities.
- Company: Join a leading tech team focused on enhancing mobile security.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and support major industry events.
- Why this job: Be at the forefront of cybersecurity, making a real impact in a dynamic environment.
- Qualifications: Experience in operations or project management with strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
Overview
The Operations Manager is responsible for ensuring the seamless functioning of the security and fraud activities by designing, implementing, and optimising operational processes. This role acts as the connective tissue between strategy and execution, managing the coordination of key industry projects to enable timely execution with clear workflows, efficient resource management and a culture of continuous improvement. The position also contributes to critical, industry‑related ad‑hoc tasks in the cybersecurity field, addressing reactive and proactive requirements as necessary.
About the Team
The GSMA Industry Security team assists members in developing and improving security capabilities in the mobile ecosystem, delivering centralised advice, threat evaluation, risk mitigation and support for world‑class events such as MWC and M360.
Contract Details
Department: Technology – Security & Fraud.
Location: London (hybrid working, ~2 days per week in office).
Contract type: Contractor (umbrella – inside IR35) until 31st December 2026.
Responsibilities
- Process and workflow management, continuously improving operational processes.
- Identify bottlenecks, inefficiencies, and risks within existing workflows and implement targeted solutions.
- Coordinate cross‑functional activities, aligning stakeholders and managing dependencies.
- Contribute to ad‑hoc tasks and initiatives arising from the cybersecurity and fraud landscape, including threat intelligence activities.
- Support the administration and planning of key security team meetings to be purposeful and well‑structured.
- Build strong working relationships with internal stakeholders (Technology, Marketing, Legal, PR) and external industry partners.
- Champion a culture of continuous improvement, proactively identifying operational gaps and proposing data‑driven solutions.
- Support the team on key events such as Mobile World Congress and M360s as required.
Qualifications
- Professional experience in operational, business, or project management.
- Experience in process and workflow management, including identifying bottlenecks and driving optimisation.
- Proven ability to manage multiple priorities in a fast‑paced environment.
- Exceptional organisational skills, with the ability to bring structure to ambiguity.
- Excellent stakeholder management and communication skills, including managing cross‑functional relationships.
- Proficiency with project management tools (e.g. Asana).
- High attention to detail and a structured approach to problem‑solving.
Key Skills
Strategic Thinking, Collaboration, Communication, Adaptability
Operations Manager employer: GSMA LLC
As an Operations Manager at GSMA, you will thrive in a dynamic and innovative environment that champions continuous improvement and collaboration. With a hybrid working model based in London, you will enjoy the flexibility of remote work while engaging with a diverse team dedicated to enhancing security capabilities in the mobile ecosystem. The company fosters professional growth through exposure to high-profile industry events and cross-functional projects, making it an excellent employer for those seeking meaningful and rewarding career opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including GSMA LLC, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through GSMA LLC
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at GSMA LLC. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at GSMA LLC insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to GSMA LLC that you’re committed to staying ahead in the game.
How to prepare for a job interview at GSMA LLC
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at GSMA LLC to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at GSMA LLC.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
