At a Glance
- Tasks: Manage operations for security and fraud activities, optimising processes and workflows.
- Company: Join GSMA, a leader in the mobile ecosystem with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working, and fantastic learning opportunities.
- Other info: Dynamic work environment with excellent career growth and a commitment to diversity.
- Why this job: Make a real impact in cybersecurity while collaborating with diverse teams.
- Qualifications: Experience in operations or project management and strong organisational skills required.
The predicted salary is between 55000 - 65000 £ per year.
Department: Technology
Team: Security & Fraud
Location: London with hybrid working (c. 2 days per week in the office)
Position type: Contractor (umbrella – inside IR35) until 31st December 2026
What the hiring manager says
The Operations Manager is responsible for ensuring the seamless functioning of the security and fraud activities by designing, implementing, and optimising operational processes. This role acts as the connective tissue between strategy and execution as well as managing the coordination of key industry projects enabling timely execution with clear workflows, efficient resource management, and a culture of continuous improvement. This position will additionally contribute to critical industry-related ad hoc tasks that emerge within the cybersecurity field, addressing both reactive and proactive requirements as necessary.
About the Team
The GSMA Industry Security team is tasked with assisting GSMA members develop and improve security capabilities in the mobile ecosystem. The team delivers several capabilities to support this goal including; establishing direct relationships with industry security experts, providing a centralised advice and reporting capability and using a team of analysts to aid with threat evaluation and risk mitigation. These capabilities are used to effectively communicate with the myriad of relevant GSMA stakeholders as well as delivering content for our world-class events (MWC and M360).
About the role
As part of this team, the Operations Manager will work on activities delivering results across multiple workstreams with key responsibilities including:
- Process and workflow management, continuously improve operational processes
- Identify bottlenecks, inefficiencies, and risks within existing workflows and implement targeted solutions
- Coordinate cross-functional activities, aligning stakeholders and managing dependencies
- Contribute to ad hoc tasks and initiatives arising from the cybersecurity and fraud landscape, including cybersecurity developments and threat intelligence activities
- Support in the administration and planning of key security team meetings ensuring they are purposeful and well-structured even in the cases where required adhoc
- Build strong working relationships with internal stakeholders including Technology, Marketing, Legal, PR and external industry partners.
- Champion a culture of continuous improvement, proactively identifying operational gaps and proposing data-driven solutions.
- Supporting the team on key events such as Mobile World Congress and M360s as required.
About You
- Professional experience in operational, business, or project management.
- Experience in process and workflow management, including identifying bottlenecks and driving optimisation.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Exceptional organisational skills, with the ability to bring structure to ambiguity.
- Excellent stakeholder management and communication skills, including managing cross-functional relationships.
- Proficiency with project management tools (e.g. Asana).
- High attention to detail and a structured approach to problem-solving.
About your skills
- Strategic Thinking
- Collaboration
- Communication
- Adaptability
Contract type
Short term Contractor
Worker type
Contingent Worker
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
- Passionately driven: We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
- Insightful leaders: We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
- Stronger together: We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
About Us
The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach.
Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today's biggest societal challenges such as digital inclusion, climate change and sustainability.
Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users.
Outreach provides the world’s largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis.
We invite you to find out more at gsma.com.
Operations Manager employer: GSMA LLC
The GSMA is an exceptional employer, offering a dynamic work environment in London with hybrid working options that promote work-life balance. Employees benefit from competitive compensation, generous holiday allowances, and extensive learning and development opportunities, all while contributing to impactful projects within the mobile industry. The company's commitment to diversity, equity, and inclusivity fosters a collaborative culture where every voice is valued, making it a truly rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements. This will make your experiences stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operational processes, workflow management, and any relevant project management tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your ability to manage multiple priorities and your knack for stakeholder management.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've identified bottlenecks and implemented solutions in past roles. We love candidates who can demonstrate a structured approach to problem-solving and a commitment to continuous improvement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at GSMA LLC
✨Know Your Processes
Familiarise yourself with operational processes and workflow management. Be ready to discuss specific examples of how you've identified bottlenecks and implemented solutions in previous roles. This shows you understand the core responsibilities of the Operations Manager position.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience in managing cross-functional relationships. Think of instances where you successfully aligned stakeholders on a project or initiative, as this role requires strong collaboration across various teams.
✨Demonstrate Strategic Thinking
Be prepared to discuss how you approach strategic planning and execution. Share examples of how you've contributed to continuous improvement in past roles, highlighting your ability to think critically and adapt to changing circumstances.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's goals and challenges. Inquire about current projects within the security and fraud landscape, or how the team measures success in their operations. This demonstrates your proactive mindset and genuine interest in the role.
