At a Glance
- Tasks: Drive new member sales and manage relationships with GSMA members.
- Company: Join a leading organisation in the mobile industry with a focus on innovation.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working options.
- Other info: Collaborative environment with excellent learning and development opportunities.
- Why this job: Make an impact in the mobile industry while developing your career.
- Qualifications: Proven B2B sales experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Department: Membership & Marketing – Membership Team. Location: London (hybrid). This role is available as a permanent position or a fixed‑term contract. Applicants should indicate their preference in their cover letter.
About GSMA Membership:
- Operator Membership – mobile operators
- Telecom Administration Membership – regulators
- Rapporteur Membership – mobile virtual network operators and similar companies
- Industry Membership – commercial entities operating within and alongside the mobile industry
- Community Membership – commercial entities requiring limited access to specific benefits
- Academic Membership – academic research institutions
Responsibilities:
- New Member Sales: Achieve a personal annual target for new business membership sales.
- Account Management & Retention: Act as primary contact for a portfolio of GSMA members, promote engagement, handle queries, and support retention.
- Onboarding & Member Enquiries: Collaborate with Finance, Membership Operations and IT teams to onboard new members and ensure a smooth experience.
- Systems: Independently manage all necessary administrative actions in internal and external systems to maintain onboarding, platform access, invoicing and publicity.
- Teamwork: Work collaboratively with Membership, Marketing, IT, Finance, Technology and other GSMA teams to deliver on agreed sales objectives, strategy and targets.
Qualifications & Experience:
You are a talented B2B salesperson with a proven track record of achieving sales targets in complex environments. You have experience prospecting, closing and onboarding organisations of various sizes and cultures. You are methodical, maintain strong sales hygiene, and exhibit a customer‑focused attitude while being empathetic yet tenacious. You are passionate about continuous improvement, hands‑on, and excellent at prioritising. You ideally have mobile‑industry or membership experience.
Key Skills:
- Communication – high competence in written and oral communication.
- Teamwork – collaborate closely with GSMA departments.
- Influence – navigate multi‑level decision‑making within target companies.
- Stakeholder Management – manage relationships within GSMA and member accounts.
- Analysis – continually assess sales situation, risk of churn and process efficiency.
- Diplomacy – sell and manage accounts across cultural differences.
Benefits:
In addition to architect‑designed offices and competitive compensation, benefits include strong learning & development opportunities, generous holiday allowance, four additional days off for professional development, flexible working arrangements, and a supportive, inclusive culture that values diversity, equity and inclusion.
Application Process:
Provide your CV and a cover letter indicating whether you prefer the permanent role, the fixed‑term contract, or both. The cover letter should include your preference for hiring type.
EEO Statement:
We strive to offer a meaningful and inclusive application experience for all candidates. If you require accommodations or adjustments due to a disability or any other reason during the hiring process, please contact talent@gsma.com.
Membership Manager employer: GSMA LLC
GSMA is an exceptional employer located in London, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong commitment to employee growth, we provide extensive learning and development opportunities, generous holiday allowances, and a culture that prioritises diversity, equity, and inclusion. Join us to be part of a supportive team that values your contributions and encourages professional advancement in the mobile industry.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the mobile industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that Membership Manager role.
✨Tip Number 2
Show off your sales skills! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've smashed sales targets in the past. Use numbers and results to back up your claims – it’s all about proving you can deliver!
✨Tip Number 3
Be prepared for the interview! Research GSMA and understand their membership structure inside out. Think about how your experience aligns with their needs and be ready to discuss how you can contribute to their goals. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the GSMA team. Don’t miss out on this opportunity!
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your Cover Letter:Make sure to customise your cover letter for the Membership Manager role. Highlight your relevant experience in B2B sales and how it aligns with our goals at GSMA. Don’t forget to mention your preference for either the permanent position or the fixed-term contract!
Showcase Your Sales Achievements:We want to see your success stories! Include specific examples of how you've achieved sales targets in complex environments. This will help us understand your approach and how you can contribute to our team.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through. We value a customer-focused attitude, so share your passion for membership and how you connect with clients on a personal level.
Double-Check Your Application:Before hitting send, give your CV and cover letter a thorough review. Check for any typos or errors, and ensure that all the information is clear and concise. A polished application shows us you care about the details!
How to prepare for a job interview at GSMA LLC
✨Know Your Membership Inside Out
Before the interview, make sure you understand the different types of memberships offered by GSMA. Familiarise yourself with the benefits and challenges associated with each type. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Sales Success
Prepare specific examples of how you've achieved sales targets in complex environments. Be ready to discuss your approach to prospecting, closing deals, and onboarding new members. Use metrics to quantify your success and demonstrate your impact.
✨Emphasise Team Collaboration
Since teamwork is crucial for this role, think of instances where you've successfully collaborated with different departments. Highlight how you navigated challenges and contributed to achieving common goals, especially in a B2B context.
✨Demonstrate Cultural Sensitivity
Given the diverse nature of GSMA's membership, be prepared to discuss how you've managed relationships across cultural differences. Share examples that showcase your diplomacy and ability to influence stakeholders from various backgrounds.
