At a Glance
- Tasks: Shape technology strategies and deliver impactful digital solutions for the business.
- Company: Join GSMA, a leader in the mobile industry with a collaborative culture.
- Benefits: Competitive pay, flexible working, generous holidays, and professional development opportunities.
- Other info: Dynamic role with excellent career growth and mentoring opportunities.
- Why this job: Be a trusted tech partner and influence the future of digital transformation.
- Qualifications: Experience in IT demand management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 75000 £ per year.
Senior IT Business Partner – Corporate Services (IT Business Engagement)
Department: Corporate Services – Team: IT Business Engagement; Location: London, hybrid working 2–3 days per week; Position type: Permanent, full‑time.
Hiring Manager Quote
“This is a pivotal role within IT Business Engagement, designed for someone ready to operate as a senior, trusted technology partner to the business and leadership team.
As a Senior IT Business Partner, you will shape how GSMA defines, prioritises, and delivers technology‑enabled change.
You will work closely with Executive Leadership and senior stakeholders to translate strategic ambition into practical, scalable digital solutions, while also mentoring and strengthening the wider partnering team.
This role requires strong judgement, commercial awareness, and the confidence to influence at all levels, combined with a passion for delivering tangible outcomes through technology.” – David Cook, Head of IT Business Engagement.
About the Team
The IT Business Engagement team is the primary interface between GSMA and IT, ensuring technology investment aligns with organisational priorities and delivers measurable value.
As the function matures, the focus shifts to demand management, portfolio oversight, and enabling long‑term digital strategy rather than solely project delivery.
About the Role
You will own senior stakeholder relationships and act as a strategic advisor on how technology can enable business objectives.
You will lead the definition and management of IT demand across multiple initiatives, ensuring clarity of scope, priority, and value, while collaborating with IT delivery teams and key vendors.
Your responsibilities include shaping and assessing business cases, overseeing budgets and delivery timelines, managing risks and dependencies, and ensuring effective escalation and decision‑making at the right level.
You will also collaborate with Legal and Procurement to assess and define enterprise IT toolsets and vendor approaches that support evolving business needs.
Key Responsibilities
- Own senior stakeholder relationships and act as a trusted technology partner.
- Lead IT demand definition, governance, and prioritisation across initiatives.
- Shape and assess business cases, budgets, timelines, risks, and dependencies.
- Escalate and decide on matters at the appropriate level to secure timely delivery.
- Collaborate with Legal and Procurement on enterprise toolsets and vendor solutions.
- Mentor and guide other IT Business Partners to uphold best practice and high‑quality outcomes.
- Maintain an “over‑the‑horizon” view of technology, spotting opportunities for innovation and simplification.
Expectations for First Year
- Establish strong partnerships with Executive Leadership and senior stakeholders.
- Lead the effective management of the IT demand pipeline.
- Influence the direction of GSMA's digital and platform strategy.
- Strengthen consistency and maturity across the Business Partnering community.
About You
You are a confident, credible technology partner capable of operating at both strategic and operational levels.
You bring structure to complex environments, balance competing priorities, and use judgement to drive the right outcomes.
You enjoy coaching and supporting others, are commercially aware, and are motivated by improving how organisations make technology decisions.
You combine curiosity, innovation, pragmatism, and a strong delivery focus.
- Required Skills & Experience
- Define and manage complex IT demand, scope, and prioritisation across multiple initiatives.
- Engage effectively with Executive Leadership Teams to shape digital strategies and investment decisions.
- Translate business ambition into robust, scalable IT solutions and platforms.
- Manage budgets, risks, timelines, and dependencies across concurrent delivery streams.
- Partner with internal teams and global vendors to deliver consistent, high‑quality outcomes.
- Mentor and guide other IT Business Partners in effective stakeholder management and delivery practice.
- Technical & Domain Capability
- Strong experience delivering enterprise IT, digital transformation, and data‑driven initiatives.
- Deep understanding of modern application landscapes and cloud‑based platforms.
- Demonstrable experience with platforms such as Salesforce, Workday, Microsoft 365, Asana, and similar enterprise tools.
- Experience working with strategic vendors and enterprise tool selection is highly desirable.
- Exposure to the mobile and telecommunications industry is advantageous.
- Core GSMA Skills
- Stakeholder Management – building trusted partnerships at senior and executive levels.
- Influence – shaping strategy, decisions, and priorities across GSMA.
- Leadership – guiding others, setting standards, and role‑modeling best practice.
- Delivery – ensuring outcomes are realised, not just planned.
- Commercial Awareness – balancing value, risk, and long‑term sustainability.
- Contract
Regular worker type employee.
Benefits
Working at the GSMA offers unparalleled access to the mobile industry and the chance to shape its direction.
Benefits include competitive compensation, architect‑designed offices, learning & development opportunities, generous holiday allowances, four additional days off for professional development, and a flexible, remote‑working environment that supports work‑life balance.
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Senior IT Business Partner in London employer: GSMA LLC
GSMA LLC is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows for remote work alongside in-office collaboration. With a strong emphasis on professional development, employees are encouraged to grow their skills while supporting a dynamic Leadership Team in a vibrant London setting. The company fosters a culture of open communication and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Business Partner in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GSMA LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GSMA LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GSMA LLC!
✨Direct Apply to GSMA LLC
Let's not forget to apply directly through the GSMA LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Business Partner in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GSMA LLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GSMA LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GSMA LLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
