At a Glance
- Tasks: Drive new member sales and manage relationships with GSMA members.
- Company: Join a leading organisation in the mobile industry with a focus on innovation.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working options.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Make an impact in the mobile sector while developing your career.
- Qualifications: Proven B2B sales experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Position Summary
Department: Membership & Marketing – Membership Team. Location: London (hybrid). This role is available as a permanent position or a fixed‑term contract. Applicants should indicate their preference in their cover letter.
About GSMA Membership
- Operator Membership – mobile operators
- Telecom Administration Membership – regulators
- Rapporteur Membership – mobile virtual network operators and similar companies
- Industry Membership – commercial entities operating within and alongside the mobile industry
- Community Membership – commercial entities requiring limited access to specific benefits
- Academic Membership – academic research institutions
Responsibilities
- New Member Sales: Achieve a personal annual target for new business membership sales.
- Account Management & Retention: Act as primary contact for a portfolio of GSMA members, promote engagement, handle queries, and support retention.
- Onboarding & Member Enquiries: Collaborate with Finance, Membership Operations and IT teams to onboard new members and ensure a smooth experience.
- Systems: Independently manage all necessary administrative actions in internal and external systems to maintain onboarding, platform access, invoicing and publicity.
- Teamwork: Work collaboratively with Membership, Marketing, IT, Finance, Technology and other GSMA teams to deliver on agreed sales objectives, strategy and targets.
Qualifications & Experience
You are a talented B2B salesperson with a proven track record of achieving sales targets in complex environments. You have experience prospecting, closing and onboarding organisations of various sizes and cultures. You are methodical, maintain strong sales hygiene, and exhibit a customer‑focused attitude while being empathetic yet tenacious. You are passionate about continuous improvement, hands‑on, and excellent at prioritising. You ideally have mobile‑industry or membership experience.
Key Skills
- Communication – high competence in written and oral communication.
- Teamwork – collaborate closely with GSMA departments.
- Influence – navigate multi‑level decision‑making within target companies.
- Stakeholder Management – manage relationships within GSMA and member accounts.
- Analysis – continually assess sales situation, risk of churn and process efficiency.
- Diplomacy – sell and manage accounts across cultural differences.
Benefits
In addition to architect‑designed offices and competitive compensation, benefits include strong learning & development opportunities, generous holiday allowance, four additional days off for professional development, flexible working arrangements, and a supportive, inclusive culture that values diversity, equity and inclusion.
Application Process
Provide your CV and a cover letter indicating whether you prefer the permanent role, the fixed‑term contract, or both. The cover letter should include your preference for hiring type.
EEO Statement
We strive to offer a meaningful and inclusive application experience for all candidates. If you require accommodations or adjustments due to a disability or any other reason during the hiring process, please contact.
Membership Manager in London employer: GSMA LLC
GSMA is an exceptional employer located in the vibrant city of London, offering a hybrid work model that promotes flexibility and work-life balance. With a strong commitment to employee growth through extensive learning and development opportunities, generous holiday allowances, and a supportive culture that champions diversity and inclusion, GSMA provides a rewarding environment for professionals looking to make a meaningful impact in the mobile industry.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the mobile industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Membership Manager role.
✨Tip Number 2
Show off your sales skills! When you get the chance to chat with potential employers, highlight your past successes in B2B sales. Share specific examples of how you’ve achieved targets and onboarded new members. We want to see that passion and tenacity!
✨Tip Number 3
Be prepared for the interview! Research GSMA and understand their membership structure. Think about how your experience aligns with their needs. We love candidates who can demonstrate knowledge about our organisation and the mobile industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Don’t forget to tailor your cover letter to reflect your preference for the role type!
We think you need these skills to ace Membership Manager in London
Some tips for your application 🫡
Tailor Your Cover Letter:Make sure to customise your cover letter for the Membership Manager role. Highlight your relevant experience in B2B sales and how it aligns with our goals at GSMA. This shows us you’re genuinely interested and have done your homework!
Showcase Your Achievements:When detailing your CV, don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you’ve hit sales targets or improved member engagement in previous roles. We love seeing results!
Be Clear About Your Preference:In your cover letter, clearly state whether you’re interested in the permanent position, the fixed-term contract, or both. This helps us understand your preferences right from the start and makes the process smoother for everyone.
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to keep your application professional. Let your personality shine through, but ensure your language is appropriate for a business setting. We want to get to know the real you while keeping it professional!
How to prepare for a job interview at GSMA LLC
✨Know Your Membership Inside Out
Before the interview, make sure you thoroughly understand the different types of memberships offered by GSMA. Familiarise yourself with the benefits and challenges associated with each type, as this will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Sales Success
Prepare specific examples of your past sales achievements, especially in B2B environments. Be ready to discuss how you met or exceeded targets, managed accounts, and onboarded new clients. This will highlight your experience and ability to drive membership sales.
✨Emphasise Team Collaboration
Since teamwork is crucial for this role, think of instances where you've successfully collaborated with other departments. Share stories that illustrate your ability to work with finance, marketing, and IT teams to achieve common goals, showing that you're a team player.
✨Demonstrate Cultural Sensitivity
Given the diverse nature of GSMA's membership, be prepared to discuss how you've navigated cultural differences in previous roles. Highlight your diplomatic skills and how you've built relationships across various cultures, which is essential for managing member accounts effectively.
