At a Glance
- Tasks: Shape IT strategy and deliver impactful technology solutions across the organisation.
- Company: Join GSMA, a leader in mobile innovation with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible working, and fantastic learning opportunities.
- Other info: Be part of a diverse team driving digital transformation and innovation.
- Why this job: Make a real difference in the mobile industry while growing your career.
- Qualifications: Experience in IT solutions and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, with hybrid working (2–3 days in the office)
Position type: Permanent, Full‐Time
What the hiring manager says
“This is a great opportunity for an IT Business Partner to have genuine impact on IT strategy and delivery across the GSMA. This role goes beyond traditional project coordination — it is about shaping demand, influencing outcomes, and ensuring technology investments deliver real value to the organisation. As we accelerate key strategic initiatives and modernise our digital and data landscape, you will play a critical role in connecting business ambition with IT capability. I’m looking for someone who is detail‐driven, an excellent communicator, naturally curious, and confident operating at both strategic and delivery levels — with a real flair for innovation and continuous improvement.”
About the Team
The IT Business Engagement team sits at the heart of GSMA’s technology strategy, acting as a trusted bridge between the organisation and IT. The team works closely with senior stakeholders across GSMA to shape demand, prioritise investment, and ensure technology solutions are aligned to business outcomes. As the team evolves, our focus is increasingly on strategic partnership, portfolio thinking, and enabling digital and data‐led transformation. You’ll be part of a collaborative, high‐performing team that values curiosity, clarity, and delivery — and you’ll be encouraged to influence how IT works with the wider organisation.
About the role
As an IT Business Partner, you will be the primary technology interface for designated business areas, owning the end‐to‐end relationship from idea through to delivery and value realisation. You will work closely with business leaders to understand their objectives, translate those into clear IT demand, and partner with IT teams and suppliers to deliver effective, sustainable solutions. You will be accountable for shaping business cases, defining scope and success measures, managing delivery timelines and budgets, and ensuring risks and dependencies are actively managed. Success in this role means enabling the business to make informed decisions, navigate the IT landscape with confidence, and realise tangible benefits from technology investment. In your first year, you will establish yourself as a trusted advisor to your stakeholders, embed yourself in key strategic initiatives, and help mature how demand, prioritisation, and value tracking are handled across IT Business Engagement.
About You
You are a curious and pragmatic problem‐solver who enjoys working at the intersection of business and technology. You are comfortable operating with ambiguity, bringing structure and clarity to complex requirements, and balancing strategic thinking with hands‐on delivery. You’ll build strong relationships through clear communication, empathy, and credibility, and you will be confident challenging assumptions to drive better outcomes. You are motivated by impact, enjoy collaborating across diverse teams and cultures, and naturally take ownership for seeing things through.
You’ll be able to apply your experience to:
- Shape and manage IT demand, timelines, and milestones in complex environments
- Deliver technical, digital, and data‐driven solutions that support organisational transformation
- Navigate and influence a modern application landscape to enable high‐performing teams
- Partner effectively with internal teams and global vendors to achieve shared outcomes
- Bring an “over‐the‐horizon” mindset, identifying opportunities for innovation and improvement
Technical and domain capability
- Demonstrable experience delivering IT solutions across cloud‐based platforms and enterprise applications
- Strong working knowledge of tools such as Salesforce (or equivalent CRM), Workday, Microsoft 365, Asana, or similar platforms
- Experience contributing to digital transformation and data‐enabled initiatives
- Exposure to, or understanding of, the mobile and telecommunications industry is advantageous
About your skills
For this role, the following core GSMA skills are particularly important and will be assessed during the recruitment process:
- Stakeholder Management – building trusted relationships and balancing competing priorities
- Influence – shaping decisions and outcomes across business and IT
- Delivery – maintaining momentum and accountability from idea to outcome
- Analysis – translating business need into clear, actionable requirements
- Communication – conveying complex topics with clarity and confidence
Contract type: Regular
Worker type: Employee
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
- Passionately driven – We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
- Insightful leaders – We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
- Stronger together – We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
About Us
The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach.
Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today’s biggest societal challenges such as digital inclusion, climate change and sustainability.
Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users.
Outreach provides the world’s largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis.
We invite you to find out more at gsma.com.
IT Business Partner in London employer: GSMA LLC
GSMA LLC is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows for remote work alongside in-office collaboration. With a strong emphasis on professional development, employees are encouraged to grow their skills while supporting a dynamic Leadership Team in a vibrant London setting. The company fosters a culture of open communication and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Partner in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GSMA LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GSMA LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GSMA LLC!
✨Direct Apply to GSMA LLC
Let's not forget to apply directly through the GSMA LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Business Partner in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GSMA LLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GSMA LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GSMA LLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
