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- Tasks: Lead the fight against fraud in the mobile industry and shape anti-fraud strategies.
- Company: Join GSMA, a leader in mobile security and innovation.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact in creating a safer digital ecosystem.
- Qualifications: Proven leadership in fraud prevention and strong communication skills required.
- Other info: Dynamic role with global travel and collaboration across industries.
The predicted salary is between 80000 - 100000 £ per year.
Department: Technology
Team: Industry Security
Location: London with hybrid working, and travel required
Position type: Short Term Day Rate Contract (via Umbrella)
What the hiring manager says
Fraud is one of the biggest threats to the digital economy, costing businesses and consumers billions annually. The GSMA is committed to leading the fight against fraud and scams that exploit mobile networks. As Director, you will play a critical role in shaping and executing GSMA’s anti-fraud strategy—developing intelligence-sharing initiatives, fostering industry collaboration, and driving measurable fraud prevention outcomes. This is an opportunity to work at the heart of an industry-wide transformation, engaging with mobile operators, financial institutions, and regulators to build a safer digital ecosystem.
About the Team
The GSMA Industry Security team is continually enhancing the support offered to its membership as the threats targeting the mobile ecosystem emerge. Our vision is to provide value for our membership in three main areas:
- Industry collaboration by convening membership to define industry specifications, facilitating intelligence sharing, promoting baseline controls, conducting external collaboration to ensure industry alignment.
- Providing expertise through subject matter experts by supporting solution and service offering development to internal and external stakeholders, as well as promoting industry Fraud and Security awareness.
- Defining the future by looking forward by assessing, analysing and reporting on the industry threat landscape. This is also done through engagement with standards bodies and reviewing new technologies to ensure adequate protection by design.
About the Role
The Director, Global Scam Prevention will lead GSMA’s cross-industry strategy, bringing together the mobile ecosystem operators, financial institutions, regulators, and technology providers to combat scams and fraud targeting mobile networks. This role requires a leader who can develop, execute and deliver a Board-level programme and will be responsible for delivering a structured anti-fraud roadmap, enabling industry-wide collaboration, and ensuring fraud prevention initiatives have measurable impact.
Specific responsibilities will include:
- Leadership of the Global Anti-Fraud/scams programme, aligning technical, Innovation, and policy-driven streams into a cohesive cross-industry.
- Delivery and execution – Oversee end-to-end transformation of scam prevention initiatives, ensuring measurable impact.
- Cross-industry collaboration and governance – Serve as the primary liaison between mobile operators, banks, regulators, and cybersecurity bodies to drive fraud intelligence-sharing.
About You
Proven leadership in fraud prevention, cybersecurity, risk management, or digital transformation within a telecom, financial institution, or fraud intelligence provider.
Technical awareness of AI/ML-powered fraud detection, digital security frameworks, and telco fraud controls, or be able to work with others to make up for gaps in your experience.
Deep understanding of telecom fraud mechanisms, including SIM swap fraud, call/SMS scams, phishing, and AI-driven fraud attacks.
Track record in leading transformation programmes, or strong cross-industry collaboration experience, with expertise in aligning telcos and financial services on fraud mitigation strategies.
Strong stakeholder management and executive influence, capable of engaging C-level leaders, policymakers, and cross-sector partners.
Exceptional communication skills, capable of conveying complex fraud risk topics to technical and non-technical audiences.
Display cultural understanding and sensitivity, recognising that GSMA is a global organisation with members from many countries and cultures.
Be willing to do some global travel as required.
About your skills
The ideal candidate will possess a combination of the following skills and capabilities:
- Delivery – Is key to ensuring this programme meets the board level requirements.
- Agility – Adaptability and agility is key as there are a lot of cross collaboration and changing influences depending on industry and member needs.
- Leadership – Leading a global topic across multiple stakeholders and organisations. Providing a clear internal and external strategy that they can benefit from.
- Teamwork – working across multiple departments and teams across the business, both locally and regionally.
- Influence – Required to deliver multiple strategies and deliverables. Working at many different levels across the business and wider ecosystem to showcase the anti-scam focus adopted by the GSMA and its members.
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact with your request.
Contract type: Short term Contractor
Worker type: Contingent Worker
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
- Passionately driven – We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
- Insightful leaders – We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
- Stronger together – We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Director, Global Scam Prevention in London employer: GSMA LLC
Contact Detail:
GSMA LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Global Scam Prevention in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on fraud prevention and digital security. Let them see your passion and knowledge in action.
✨Tip Number 3
Prepare for interviews by researching the company and its challenges. Tailor your answers to show how your experience aligns with their goals, especially in combating scams and fraud.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, Global Scam Prevention in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in fraud prevention and cybersecurity. We want to see how your skills align with the specific requirements of the Director, Global Scam Prevention role.
Showcase Your Leadership Skills: This role is all about leading cross-industry collaboration. Use your application to demonstrate your past leadership experiences and how you've successfully driven transformation programmes in the telecom or financial sectors.
Communicate Clearly: Your ability to convey complex topics is crucial. Ensure your written application is clear and concise, showcasing your exceptional communication skills. Remember, we want to see how you can engage both technical and non-technical audiences.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at GSMA LLC
✨Know Your Stuff
Make sure you have a solid understanding of the latest trends in fraud prevention and cybersecurity. Brush up on AI/ML-powered fraud detection techniques and be ready to discuss specific telecom fraud mechanisms like SIM swap fraud and phishing. This will show that you're not just familiar with the industry but are also passionate about tackling these challenges.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead cross-industry collaborations. Prepare examples from your past experiences where you've successfully aligned multiple stakeholders towards a common goal. Highlight how you’ve driven measurable outcomes in previous roles, as this will resonate well with the hiring manager.
✨Communicate Clearly
You’ll be dealing with both technical and non-technical audiences, so practice explaining complex fraud risk topics in simple terms. Use clear, concise language and avoid jargon unless necessary. This will help you connect better with your interviewers and showcase your exceptional communication skills.
✨Cultural Sensitivity is Key
Since GSMA operates globally, it’s important to demonstrate cultural understanding and sensitivity. Be prepared to discuss how you’ve worked with diverse teams or in different cultural contexts. This will show that you can navigate the complexities of a global organisation and engage effectively with members from various backgrounds.