Insights Analyst, Mobile for Development

As an Insights Analyst, you will contribute to the delivery of high-quality research on AI and emerging technologies, helping generate evidence and insights that help address real-world challenges in low- and middle-income countries (LMICs). Working alongside a team of researchers and specialists, you'll contribute to every stage of the research process, from evidence gathering and analysis through to stakeholder engagement, publication and dissemination.

Key responsibilities for this role include:

• Support qualitative and quantitative research on AI and emerging technologies, including literature reviews, desk research and interviews, while working closely with Insights Managers and Senior Insights Managers.
• Analyse and synthesise research findings, contributing to reports, blogs, presentations, briefing papers and other knowledge products for industry, policymakers and development partners.
• Support the delivery of research projects by coordinating project activities, managing timelines and documentation, and liaising with external research partners and suppliers to help deliver high-quality outputs on time.
• Contribute to the dissemination of research findings by identifying relevant events and engagement opportunities, supporting webinars, workshops and conference activities, and developing presentations and other communication materials.
• Monitor developments in AI and emerging technologies, identifying relevant evidence, case studies and emerging trends that strengthen the programme's research and thought leadership.
• Work collaboratively across the EmergingTech programme and the wider M4D team, contributing to cross-programme research, events, thought leadership and knowledge sharing.

We're looking for someone who is excited by the opportunity to work at the intersection of AI, digital innovation and international development. You'll bring strong research skills, excellent written communication and experience in (or a desire to learn about) emerging technologies and their application in low- and middle-income countries. While prior experience in every aspect of our work isn't expected, you'll be motivated to learn quickly and develop expertise in a collaborative environment.

We welcome applications from individuals with the following demonstrated qualifications and skills:

• Demonstrable experience conducting or supporting qualitative and/or quantitative research, using appropriate research methodologies and synthesising evidence into clear, evidence-based insights.
• Strong analytical skills, with the ability to analyse complex evidence, apply structured approaches to research questions and extract meaningful insights.
• Excellent written and verbal communication skills, with experience producing reports, presentations or other research outputs and communicating complex technical concepts in clear and accessible language.
• Understanding of, or strong interest in, AI, emerging technologies and their application in international development. Familiarity with the mobile ecosystem or broader digital development landscape would be advantageous.
• Strong organisational skills, with the ability to manage multiple priorities while working collaboratively across multidisciplinary teams and contributing to multiple research projects.
• Comfortable engaging with stakeholders from different sectors and cultural contexts.
• A proactive and intellectually curious approach, with a willingness to learn, take initiative and contribute to a collaborative team environment.

This role is based on the following core capabilities:

• Analysis – Analysis is central to this role, enabling the interpretation of evidence, identification of trends and translation of complex information into clear, actionable insights that underpin high-quality research.
• Communication – Essential for producing high-quality research outputs and communicating complex technical concepts clearly to audiences across industry, government and the development ecosystem.
• Delivery – Strong delivery skills ensure research activities are effectively managed, priorities are balanced and outputs are delivered to a high standard.
• Agility – Agility is essential in the rapidly evolving AI landscape, enabling continuous learning, adaptability and responsiveness to emerging developments.
• Teamwork – Teamwork is fundamental to the way we work, supporting effective collaboration with colleagues and partners across GSMA and the wider ecosystem.

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics.

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

• Passionately driven – We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
• Insightful leaders – We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
• Stronger together – We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.