Engagement Manager, AI for Impact

locations: London

time type: Full time

posted on: Posted Today

job requisition id: R-02854

Department: External Affairs

Team: SDG Accelerator

Location: London (UK)

Position type: Short term contract - 12 months

What the hiring manager says

In an era where AI's transformative power is rewriting industries and creating innovative services for people around the world, this role offers a unique opportunity to work at the cutting-edge of the fast-evolving global AI landscape. You will help develop and deliver the engagement by the GSMA AI for Impact team with AI business and product owners, partners, policy makers and other experts. You will be part of a diverse team that is committed to foster AI innovations that generate positive outcomes for industry and society, making a tangible impact on how AI shapes our world.

About the Team

The GSMA founded the AI for Impact initiative in 2017, to drive collaboration with partners across the public and private sector to scale AI opportunities for telcos, while safeguarding its ethical and responsible deployment. The team is currently working with AI Leads from over 30 mobile operators worldwide, accounting for over 2 billion connections in 100+ countries. We also engage with a network of global thought leaders from UN agencies, governments, international organisations, academia and private sector. The team’s programme of activities currently centre around 4 core workstreams, namely AI in Action, Responsible AI, AI Policy and Regulation, and Inclusive AI. These are delivered in close collaboration with expert colleagues from across the GSMA, including Advocacy, Mobile for Development, Technology and GSMA Intelligence, as well as our regional offices.

About the Role

This is a 12-month short term contract role to support and contribute the execution of the GSMA AI for Impact agenda and corresponding programme of activities. In this role, the Engagement Manager will work directly with the AI4I Director to ensure a holistic engagement across the different workstreams, facilitate regular meetings, workshops with the other GSMA teams and contribute to the GSMA events. The successful candidate will further collaborate with the wider AI for Impact team to support and inform the external engagement with mobile operators, the broader telco partners ecosystem and international organisations as relevant to help achieve programme goals. This will also involve undertaking ad hoc research, management of content and creating of presentations and briefing documents to support these external engagements.

Key responsibilities include:

• Support the activities across the AI4I team workstreams and the delivery of the programmes by the team, helping deliver a comprehensive engagement across the required stakeholders (internal or external).
• Work with the team and colleagues to deliver compelling series of regular virtual meetings and workshops, as well as face to face events and roundtables, to progress and inform the programme activities.
• Support and contribute to AI4I team activities related to GSMA events (e.g. GSMA AI Forum, MWCs, M360s, Digital Summits, etc.)
• Stay up to date on AI developments as relevant to the mobile industry, ranging from use cases and business opportunities to technical capabilities and policy landscape.
• Undertake ad hoc market research and capture insights into compelling materials to inform internal and external meetings and workshops.
• Manage a central library of insights, briefing documents and presentations across the team workstreams.
• Help facilitate coordination meetings with Technology, Mobile for Development, Advocacy and regional teams on a regular basis.

This is a hands-on role, and the successful candidate is required to be self-motivated to achieve deliverables and objectives without day-to-day supervision, while keeping the team and the senior management informed on progress.

About You

You have good understanding of the opportunities that digital technologies, and in particular AI, can provide for industry and society, as well as what is involved in developing and adopting these technologies at scale. Including use cases, business requirements, technical capabilities need. You have experience in managing complex stakeholder engagement programmes, and you are able to work comfortably in a matrix environment. Proven track record of working effectively as a liaison between external clients and internal cross-functional teams. You have gained this experience working in the telco industry and adjacent sectors. Are familiar with the landscape of existing actors and have proven ability to build, nurture, and maintain long-term relationships with senior-level stakeholders. You understand the ethical principles in which AI design, development and deployment should be founded, and are familiar with the emerging policy and regulatory landscape. You will have demonstrated the ability to quickly learn and grasps complex subject matters, and proficiency in driving research that generates fresh and unique insights. You are well-versed at multi-tasking and managing appropriate priorities between parallel project deliverables and ensuring progress to sometimes challenging timelines. Strong organisation skills are required to manage the diverse workload. You are experienced in developing workshops and co-creation sessions to support high-level strategic conversations with clients and ecosystem partners.

About your Skills

• Project-Programme Management – essential for managing projects and programmes from ideation to implementation, to go to market, through to evaluation and reporting and, to manage the diverse workload and competing priorities.
• Stakeholder Management – Very important to understand the needs of different stakeholders and working effectively with external partners and internal cross-functional teams.
• Telco Industry and/or IT&C industry knowledge – valuable to understand the industry and market dynamics, challenges and opportunities.
• Analysis – required to analyse market reports or internal data and produce insights that can support decision making, co-creation activities and workshops.
• Communication – important to clearly communicate at different levels across both internal teams and external partners.

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics.