Corporate Travel Advisor

We are seeking a highly organised, proactive, and resourceful Travel Specialist to manage and optimise our global travel operations. In this role, you will oversee all aspects of corporate travel planning, ensuring cost-effective, seamless, and policy-compliant arrangements that support our business objectives. This position requires strong attention to detail, excellent communication skills, and someone who is well organised, reliable and who has a customer orientated approach. This is a highly collaborative role where you will be joining a tight knit team, reporting into the Travel Director.

A small but mighty team who all have a passion for travel and provide the best customer experience. This is an opportunity to join a team who provide meaningful impact, a team where you feel supported and listened to, a team where we are stronger together.

You will be responsible for managing relationships with travel agencies and vendors day to day, so you must have strong vendor and stakeholder management skills. Your day to day will include the management of travel risk operations BAU. You will lead on all aspects of gathering data and travel reporting for senior management, so should be confident with Excel and PowerPoint (to be managed jointly with T&E Associate). You will be part of the team that manage and maintain the travel policies and procedures of the company, carrying out regular benchmarking and will monitor travel trends and provide recommendations to the travel team on any changes that could be made to GSMA Travel Programme and policy. This will include leading on process improvement initiatives.

You will have a naturally collaborative approach and provide guidance and support to staff on travel related matters including travel safety. Acting as the primary point of contact for all travel-related enquiries, escalations, and approvals, you will have the opportunity to build relationships across the organisation to ensure compliance and to build on the reputation of the Travel & Expense Team. You will own the Travel & Expense Onboarding Process and provide training and documentation to employees on new tools and workflows and ensure that all travel-related documentation and records are accurate and up to date.

About You

• Demonstrable experience in corporate travel management and be passionate about travel
• Strategic thinker who can balance big-picture vision with operational excellence
• Reliable, courteous and flexible team player with a great customer service attitude
• Comfortable dealing with ambiguity and navigating change
• Able to multitask and prioritise varying, sometimes competing requests
• Organised and detail-oriented
• Comfortable working independently, making decisions quickly and taking initiative to close the loop on outstanding issues
• Experienced with Excel and travel management platforms, Knowledge of T&E reporting and processing
• Experience with expense management systems (Workday) and corporate card programmes is a plus
• Strong problem-solving skills and ability to remain calm under pressure
• Proactive communicator with a professional, personable approach across all levels of the business
• Ability to manage tight deadlines, especially in fast-moving travel scenarios
• Familiarity with SAP Concur and/or Workday expenses advantageous
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); familiarity with travel booking platforms and expense tools is a plus
• Ability to work independently, maintain confidentiality, and exercise sound judgment

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

• Passionately driven: We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
• Insightful leaders: We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
• Stronger together: We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.