Change Manager

Department: Project Services

Location: London (hybrid working)

Position type: Contract role until the end of December 2026

This is an opportunity to join our agile, fast-paced, and versatile team of project professionals. The role will work closely with our team of Project Managers, Change Managers and PMO team and will support the wider organization with high class project delivery and participate in the continuous growth and improvement of the GSMA.

The Project Services Team in the GSMA provides project management capabilities to deliver change initiatives across the mobile industry. Working in close partnership with subject matter experts within the GSMA and from across the mobile industry, the Project Services team manages a wide range of projects in all areas of the organisation, including Technology, Product Development, Marketing and Events, as well as internal facing projects in IT, Finance and HR.

As part of the project delivery, the Project Services team also provides change expertise to GSMA projects to guide the implementation of change initiatives within the organisation. Project Services is the delivery engine for projects across the GSMA. As well as delivering projects to agreed cost, quality and timelines, the Project Services team maintains a strong focus on delivering benefits to our colleagues, our members and to the mobile industry.

As a Change Manager in the Project Services team, you will be part of the delivery of GSMA projects and provide change management support to the team delivering these projects. You will be asked to provide change management support to the Project Managers to deliver successful projects.

You will:

• Lead change management activities, using tools and processes to maximise adoption of the change
• Perform impact assessments across projects and work with the Project Manager to integrate change management activities into the project plan
• Develop and execute communication and engagement plans to inform, engage and educate project stakeholders and impacted employees, in line with the project objectives
• Support Project Managers with managing change throughout the project life cycle
• Develop training plans as needed and work with the project team and the GSMA People Development team to provide training as required
• Define and track success measures of change activities
• Provide information and support to the Senior Change Manager and Head of Project Services
• Work effectively alongside the Project Services PMO, to support best practice and maintain change management standards
• Play an active role in ensuring good stakeholder communications from the project team
• Become an advocate for embedding change management principles across the GSMA

This is a hands-on role with successful candidates required to be self-motivated and able to work effectively, with limited supervision.

As a Change Manager you will need the following skills:

• A solid understanding of how people go through change and the change process
• Experience with and knowledge of change management principles, methodologies and tools
• Experience of delivering training and change activities as part of projects and programmes
• Excellent written and verbal communication skills
• Good attention to detail and use of ‘plain’ English in communications
• An ability to use a range of communications methods effectively, including email, instant messaging, telephone and face-to-face conversation
• High aptitude for stakeholder identification and management
• Work closely with programme teams to embed sustainable change and maximise adoption
• Networks well with new colleagues or those in other locations/departments
• A good understanding of project management practices, processes, tools and phases of the project lifecycle – basic understanding of waterfall, agile, or other delivery methods
• Experience of working in an international and cross-cultural environment would be beneficial
• A willingness and confidence to present in team meetings
• Good office IT skills, at least including Microsoft Office products, especially Outlook, Word and Excel as well as Microsoft SharePoint and Teams
• Change Management certification or equivalent experience desired

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

• Passionately driven: We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
• Insightful leaders: We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
• Stronger together: We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

About the GSMA

The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive.