Travel & Expenses Associate in London

Department: Corporate Services

Team: Finance

Location: London with hybrid working (c. 2 days per week in the office)

Position type: Contractor (umbrella – inside IR35) until 31st August 2027; full-time

About the team

The Finance team is predominantly based in London with some regional staff and business partners located in Spain, USA, and Shanghai.

About the role

The Travel & Expenses Associate is responsible for the effective administration, governance and continuous improvement of GSMA's employee expenses, corporate card programmes and business travel expense processes. This role requires a motivated, detail-oriented team player who can self-manage, multi-task and engage effectively with internal and external stakeholders. The successful candidate will support expense reimbursement and credit card processes, including journals, payments, compliance reviews, corporate cards, reconciliations and reporting. The role will also work closely with the Accounts Payable team.

Key responsibilities:

• Travel & Expense Administration
• Manage the Expense and Corporate Card inboxes, responding to queries promptly and professionally.
• Support the end-to-end expense process, including compliance checks, spot reviews and multi-currency payment runs.
• Review expense and corporate card submissions in line with the GSMA Travel & Expense Policy.
• Support employees with expense claims, policy guidance and reporting requests.
• Corporate Cards (Credit cards, Prepaid cards and Business Travel Account cards)
• Process new card applications, amendments, renewals and cancellations.
• Reconcile card accounts and monitor outstanding or unreconciled transactions.
• Provide guidance and support to cardholders across the organisation.
• Month-End & Reporting
• Support month-end and year-end close activities.
• Prepare reconciliations, journals and supporting documentation for expense, travel and corporate card accounts.
• Assist with accruals, prepayments and audit requests.
• Training & Continuous Improvement
• Deliver expense workshops and training sessions.
• Maintain user guides, process documents, FAQs and training materials.
• Identify opportunities to improve processes, controls and the employee experience.

About you

• Experience in Travel & Expenses, Accounts Payable, Finance Operations or similar.
• Experience reviewing expense claims and corporate card transactions.
• Strong knowledge of financial controls, reconciliations and compliance.
• Experience with month-end reconciliations and journals.
• Experience processing multi-currency payments.
• Strong customer service and stakeholder management skills.
• Good Excel skills.
• Knowledge of accounting or expense systems (Workday highly desirable).
• Strong in reconciliations and financial accuracy.
• Proactive, self-motivated and eager to learn.

About your skills

• Communication: An excellent communicator with strong interpersonal skills.
• Agility: Adaptable and calm under pressure. Able to prioritise, multi-task and meet deadlines.
• Stakeholder Management: confident working with stakeholders at all levels, including senior management.
• Analysis: Analytical, detail-oriented and highly organised. Focused on continuous improvement and best practice.

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

• Passionately driven: We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
• Insightful leaders: We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
• Stronger together: We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.