At a Glance
- Tasks: Shape technology strategies and deliver impactful digital solutions for the business.
- Company: Join GSMA, a leader in mobile industry innovation with a collaborative culture.
- Benefits: Enjoy competitive pay, generous holidays, and professional development opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Be a trusted tech partner and influence the future of mobile technology.
- Qualifications: Experience in IT demand management and strong stakeholder engagement skills required.
The predicted salary is between 70000 - 90000 £ per year.
Department: Corporate Services
Team: IT Business Engagement
Location: London, with hybrid working (2–3 days in the office)
Position type: Permanent, Full‑Time
What the hiring manager says:
“This is a pivotal role within IT Business Engagement, designed for someone ready to operate as a senior, trusted technology partner to the business and leadership team. As a Senior IT Business Partner, you will shape how GSMA defines, prioritises, and delivers technology‑enabled change. You will work closely with Executive Leadership and senior stakeholders to translate strategic ambition into practical, scalable digital solutions, while also mentoring and strengthening the wider partnering team. This role requires strong judgement, commercial awareness, and the confidence to influence at all levels, combined with a passion for delivering tangible outcomes through technology.”
About the Team:
The IT Business Engagement team is the primary interface between GSMA and IT, responsible for ensuring technology investment is aligned to organisational priorities and delivers measurable value. As the function matures, the team is increasingly focused on demand management, portfolio oversight, and enabling long‑term digital strategy rather than solely project delivery. The Senior IT Business Partner plays a key leadership role within the team — acting as a role model for best practice, supporting capability development, and helping to define how business partnering operates across GSMA.
About the Role:
As a Senior IT Business Partner, you will own senior stakeholder relationships and act as a strategic advisor on how technology can enable business objectives. You will lead the definition and management of IT demand across multiple initiatives, ensuring clarity of scope, priority, and value, while working closely with IT delivery teams and key vendors. You will take accountability for shaping and assessing business cases, overseeing budgets and delivery timelines, managing risks and dependencies, and ensuring effective escalation and decision‑making at the right level. You will also collaborate with Legal and Procurement to assess and define enterprise IT toolsets and vendor approaches that support evolving business needs. In addition to direct delivery accountability, you will play an active leadership role within IT Business Engagement — mentoring other Business Partners, embedding best practice, and helping evolve demand management, portfolio governance, and stakeholder engagement models.
Within your first year, you will be expected to:
- Establish strong partnerships with Executive Leadership and senior stakeholders
- Lead the effective management of the IT demand pipeline
- Influence the direction of GSMA’s digital and platform strategy
- Strengthen consistency and maturity across the Business Partnering community
About You:
You are a confident, credible technology partner who is comfortable operating at both strategic and operational levels. You bring structure to complex environments, balance competing priorities, and use your judgement to drive the right outcomes rather than simply deliver activity. You enjoy coaching and supporting others, are commercially aware, and are motivated by improving how organisations make decisions about technology. You combine curiosity and innovation with pragmatism and delivery focus.
You will bring demonstrable ability to:
- Define and manage complex IT demand, scope, and prioritisation across multiple initiatives
- Engage effectively with Executive Leadership Teams to shape digital strategies and investment decisions
- Translate business ambition into robust, scalable IT solutions and platforms
- Manage budgets, risks, timelines, and dependencies across concurrent delivery streams
- Partner with internal teams and global vendors to deliver consistent, high‑quality outcomes
- Mentor and guide other IT Business Partners in effective stakeholder management and delivery practice
- Maintain an “over‑the‑horizon” view of technology, identifying opportunities for innovation and simplification
Technical and domain capability:
- Strong experience delivering enterprise IT, digital transformation, and data‑driven initiatives
- Deep understanding of modern application landscapes and cloud‑based platforms
- Demonstrable experience working with platforms such as Salesforce, Workday, Microsoft 365, Asana, and similar enterprise tools
- Experience working with strategic vendors and enterprise tool selection is highly desirable
- Exposure to the mobile and telecommunications industry is advantageous
About your Skills:
For the Senior IT Business Partner role, the following core GSMA skills are critical and will be used throughout the assessment process:
- Stakeholder Management – trusted partnering at senior and executive levels
- Influence – shaping strategy, decisions, and priorities across GSMA
- Leadership – guiding others, setting standards, and role‑modelling best practice
- Delivery – ensuring outcomes are realised, not just planned
- Commercial Awareness – balancing value, risk, and long‑term sustainability
What We Offer:
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA:
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values:
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
- Passionately driven: We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
- Insightful leaders: We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
- Stronger together: We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Senior IT Business Partner in London employer: GSM Conference Services
The GSMA is an exceptional employer, offering a vibrant work culture in London that fosters professional growth and collaboration. As an Executive Assistant to the Chief Strategy Officer, you will enjoy competitive benefits, including generous holiday allowances and opportunities for professional development, all while being part of a dynamic team that values diversity, equity, and inclusivity. With access to industry-changing projects and a commitment to work-life balance, you'll find meaningful and rewarding employment that empowers you to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Business Partner in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GSM Conference Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GSM Conference Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GSM Conference Services!
✨Direct Apply to GSM Conference Services
Let's not forget to apply directly through the GSM Conference Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Business Partner in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GSM Conference Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GSM Conference Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GSM Conference Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
