At a Glance
- Tasks: Design and implement Salesforce solutions that drive real impact across a global organisation.
- Company: Join GSMA, a leader in mobile industry innovation with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible working, generous holidays, and professional development opportunities.
- Other info: Dynamic environment with a focus on diversity, equity, and inclusivity.
- Why this job: Be part of a digital transformation journey and shape the future of Salesforce at GSMA.
- Qualifications: Experience with Salesforce implementation and a passion for creating structured solutions.
The predicted salary is between 60000 - 80000 £ per year.
This is an exciting opportunity to join GSMA’s Salesforce team at a pivotal point in our digital transformation journey. The Salesforce platform underpins many of GSMA’s core commercial, operational and engagement processes, and this role plays a key part in ensuring we deliver scalable, industry-aligned solutions using Salesforce Industries capabilities. You’ll have the chance to work on meaningful, high-impact initiatives, deepen your expertise in OmniStudio and industry data models, and help shape how Salesforce is used across a global organisation.
About the Team
The Salesforce team sits within GSMA IT and is responsible for delivering and evolving enterprise Salesforce solutions across Sales, Service, Experience and industry-specific use cases. The team works closely with business stakeholders, architects and delivery partners to enable efficient, data-driven processes that support GSMA’s members and customers worldwide.
About the Role
We are seeking a Salesforce Industries (Vlocity) Specialist to join our Salesforce team and support the design, implementation and ongoing optimisation of Salesforce solutions across GSMA. You will work closely with business stakeholders, architects, developers and delivery partners to deliver scalable, industry-specific Salesforce solutions, with a strong focus on Salesforce Industries (Vlocity) capabilities such as OmniStudio, CPQ and industry data models. This role is suited to a hands-on Salesforce professional who combines strong technical capability with a service-oriented, collaborative mindset.
- Contribute to the design, build and configuration of Salesforce solutions across Sales, Service, Platform and Experience Cloud
- Play a key role in implementing and supporting Salesforce Industries (Vlocity) solutions, aligned to GSMA’s business processes
- Design and configure OmniStudio components, including: OmniScripts, FlexCards, DataRaptors
- Support industry-specific processes such as product modelling, guided flows and CPQ (where applicable)
- Gather, analyse and document business requirements, translating them into well-structured Salesforce solutions
- Collaborate with Salesforce Architects, Developers and delivery partners to ensure solutions follow best practice
- Support testing activities, deployments and post-release enhancements
- Provide input into continuous improvement of Salesforce standards, patterns and documentation
- Act as a trusted Salesforce subject-matter expert for internal stakeholders
About You
You bring demonstrable experience working on Salesforce implementation projects and are comfortable operating across Salesforce Industries (Vlocity), Sales Cloud, Service Cloud, and Experience Cloud. You enjoy analysing business challenges and using Salesforce to create structured, practical solutions that deliver real value. You will hold core platform and Salesforce industries certifications. You’ll be able to apply your knowledge of Salesforce Industries platform to help design guided, data-driven user journeys. You are proactive, service-oriented and motivated, with a strong sense of ownership for the work you deliver. You communicate clearly in business English, build effective working relationships, and thrive in a collaborative, team-focused environment.
About your Skills
For this role, the following core GSMA skills are particularly important and will be assessed during the recruitment process: Communication, Delivery, Agility, Teamwork, Analysis.
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven, Insightful leaders, Stronger together.
Salesforce Industries (Vlocity) Specialist in London employer: GSM Conference Services
The GSMA is an exceptional employer, offering a vibrant work culture in London that fosters professional growth and collaboration. As an Executive Assistant to the Chief Strategy Officer, you will enjoy competitive benefits, including generous holiday allowances and opportunities for professional development, all while being part of a dynamic team that values diversity, equity, and inclusivity. With access to industry-changing projects and a commitment to work-life balance, you'll find meaningful and rewarding employment that empowers you to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Industries (Vlocity) Specialist in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at GSM Conference Services or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to GSM Conference Services.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like GSM Conference Services.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like GSM Conference Services that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Salesforce Industries (Vlocity) Specialist in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at GSM Conference Services.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at GSM Conference Services and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at GSM Conference Services
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If GSM Conference Services uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
