At a Glance
- Tasks: Manage operations for security and fraud activities, optimising processes and workflows.
- Company: Join the GSMA, a leader in mobile industry security.
- Benefits: Competitive pay, flexible working, generous holidays, and professional development opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusivity.
- Why this job: Make a real impact in cybersecurity while collaborating with diverse teams.
- Qualifications: Experience in operations or project management and strong organisational skills.
The predicted salary is between 60000 - 80000 £ per year.
Department: Technology
Team: Security & Fraud
Location: London with hybrid working (c. 2 days per week in the office)
Position type: Contractor (umbrella – inside IR35) until 31st December 2026
The Operations Manager is responsible for ensuring the seamless functioning of the security and fraud activities by designing, implementing, and optimising operational processes. This role acts as the connective tissue between strategy and execution as well as managing the coordination of key industry projects enabling timely execution with clear workflows, efficient resource management, and a culture of continuous improvement. This position will additionally contribute to critical industry-related ad hoc tasks that emerge within the cybersecurity field, addressing both reactive and proactive requirements as necessary.
About the Team
The GSMA Industry Security team is tasked with assisting GSMA members develop and improve security capabilities in the mobile ecosystem. The team delivers several capabilities to support this goal including establishing direct relationships with industry security experts, providing a centralised advice and reporting capability and using a team of analysts to aid with threat evaluation and risk mitigation. These capabilities are used to effectively communicate with the myriad of relevant GSMA stakeholders as well as delivering content for our world-class events (MWC and M360).
About the role
As part of this team, the Operations Manager will work on activities delivering results across multiple workstreams with key responsibilities including:
- Process and workflow management, continuously improve operational processes
- Identify bottlenecks, inefficiencies, and risks within existing workflows and implement targeted solutions
- Coordinate cross-functional activities, aligning stakeholders and managing dependencies
- Contribute to ad hoc tasks and initiatives arising from the cybersecurity and fraud landscape, including cybersecurity developments and threat intelligence activities
- Support in the administration and planning of key security team meetings ensuring they are purposeful and well-structured even in the cases where required adhoc
- Build strong working relationships with internal stakeholders including Technology, Marketing, Legal, PR and external industry partners
- Champion a culture of continuous improvement, proactively identifying operational gaps and proposing data-driven solutions
- Supporting the team on key events such as Mobile World Congress and M360s as required
About You
- Professional experience in operational, business, or project management
- Experience in process and workflow management, including identifying bottlenecks and driving optimisation
- Proven ability to manage multiple priorities in a fast-paced environment
- Exceptional organisational skills, with the ability to bring structure to ambiguity
- Excellent stakeholder management and communication skills, including managing cross-functional relationships
- Proficiency with project management tools (e.g. Asana)
- High attention to detail and a structured approach to problem-solving
About your skills
- Strategic Thinking
- Collaboration
- Communication
- Adaptability
Contract type: Short term Contractor
Worker type: Contingent Worker
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
- Passionately driven - We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
- Insightful leaders - We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
- Stronger together - We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Operations Manager in London employer: GSM Conference Services
The GSMA is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London, with the flexibility of hybrid working. Employees benefit from competitive compensation, generous holiday allowances, and extensive learning and development opportunities, all while contributing to impactful projects that shape the future of the mobile industry. With a strong emphasis on diversity, equity, and continuous improvement, the GSMA fosters a culture where every team member can thrive and make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the GSMA. Attend events, webinars, or even casual meet-ups to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in operational processes and project management. This will give you an edge when discussing your fit for the Operations Manager role.
✨Tip Number 3
Be proactive! If you see a gap in the company's operations or have ideas for improvement, don’t hesitate to share them during interviews. This shows you're already thinking about how to contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the GSMA team and its mission.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational management and process optimisation. We want to see how your skills align with the role of Operations Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've successfully managed cross-functional relationships in the past.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can identify bottlenecks and implement solutions. In your application, include specific instances where you’ve tackled inefficiencies or improved processes. This will show us that you have the strategic thinking we value.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at GSMA.
How to prepare for a job interview at GSM Conference Services
✨Know Your Processes
Familiarise yourself with operational processes and workflow management. Be ready to discuss specific examples of how you've identified bottlenecks in previous roles and the solutions you implemented. This shows your proactive approach and understanding of continuous improvement.
✨Stakeholder Management Skills
Prepare to talk about your experience in managing cross-functional relationships. Think of instances where you successfully aligned stakeholders on a project. Highlight your communication skills and how you’ve navigated challenges in collaboration.
✨Showcase Your Strategic Thinking
Demonstrate your ability to think strategically by discussing how you’ve contributed to the bigger picture in past roles. Bring examples of how your decisions have positively impacted operational efficiency or project outcomes, especially in fast-paced environments.
✨Be Ready for Ad Hoc Tasks
Since the role involves handling ad hoc tasks, prepare to share experiences where you’ve successfully managed unexpected challenges. Discuss your adaptability and how you prioritised tasks under pressure, showcasing your organisational skills.
