At a Glance
- Tasks: Lead growth strategies and build strong customer partnerships for top health brands.
- Company: Join Haleon, a purpose-driven consumer health company with a trusted portfolio.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment focused on continuous improvement and collaboration.
- Why this job: Make a real impact on everyday health while shaping the future of digital commerce.
- Qualifications: Experience in Digital Commerce or Key Account Management, with strong analytical skills.
The predicted salary is between 54000 - 66000 £ per year.
Welcome to Haleon.
We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions.
In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories.
What sets us apart is our unique blend of deep human understanding and trusted science.
Now it's time to fully realise the full potential of our business and our people.
We do this through our Win as One strategy.
It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do.
It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
- Senior Customer Business Manager
- Job Purpose
The Senior Customer Business Manager leads the growth agenda for assigned customers, shaping Joint Business Plans (JBPs) and commercial priorities to deliver sustainable, profitable growth.
The role acts as a trusted advisor to customers and internal stakeholders building relationships and driving our joint growth agendas through leading execution across our Healthcare & Oral Care portfolios.
We are looking for candidates for a variety of roles including Digital Commerce and Grocery.
Key Responsibilities
- Strategic Planning
- Develop and deliver customer and category strategies that create long-term, sustainable growth across key measures (e. g., sales, share, profit and cash).
- Identify and deploy growth levers to deliver consumption, share and penetration for both the customer and Haleon brands, and deliver the P&L (NS, GM & OP, cash flow) by partnering across functions to develop and execute the agreed plans.
- Customer Partnership
- Build relationships with key customer stakeholders and use insight-led selling to influence decisions across the relevant categories.
- Make category recommendations on range, distribution, availability, space, promotions and new product development (NPD), across both in-store and online execution.
- Adopt a cross functional approach to ensure engagement and support across multiple teams so that they can act as a champion for the customer ensuring their needs are continually met and exceeded.
- Financial Management
- To build a range of P&L's in order to understand the shape and profitability of the business and identify opportunities for future growth.
- To build and develop a robust commercial calendar that delivers both against GSK and customer needs.
- Responsible for development and implementation of JBPs including the NRM execution and delivery of our commercial growth framework.
- Continuous Improvement
- Continuously challenge standard practices, test new ideas and take in-year course-correction actions as required (within strategic guidelines defined with the Net Revenue team).
- Deliver defined business priorities with clear focus on execution and responsibility to influence and adapt plans in response to evolving business conditions and strategy changes.
- Play an active role in the commercial Haleon community supporting the performance and development of the business.
- Basic Qualifications
- Bachelor's degree in Business, Commerce, Marketing, Digital or a related discipline, or equivalent commercial experience.
- Extensive experience in Digital Commerce, e Commerce, Omnichannel Sales or Key Account Management, ideally within FMCG, Consumer Health or Retail.
- Proven track record leading complex digital customer relationships and shaping Joint Business Plans.
- Strong commercial acumen, with experience owning sales targets, investment decisions and growth trade-offs.
- Deep understanding of online retail dynamics and the digital path to purchase.
- Demonstrated ability to influence and challenge senior internal and external stakeholders.
- Strong analytical capability with the ability to translate insights into strategic and commercial action.
- Preferred Qualifications
- Experience leading large, complex or strategic digital commerce accounts.
- Exposure to regional or multi-market digital commerce responsibilities.
- Experience partnering with retailer media networks or leading joint digital activation strategies.
- Familiarity with digital shelf analytics, e Commerce performance tools and advanced reporting.
- Strong curiosity for evolving digital commerce trends, shopper behaviour and new online retail models.
- Job Posting End Date
- Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day.
It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.
- It's important to us that Haleon is a place where all our emp
- #J-18808-Ljbffr
Senior Customer Business Manager in London employer: gsknch
Haleon is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive meaningful change in financial reporting and regulatory compliance. With a strong focus on professional development, you will have access to diverse growth opportunities and the chance to work alongside talented teams in a dynamic global environment, making a real impact on the business. Located in a vibrant area, Haleon offers unique advantages such as flexible working arrangements and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Business Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at gsknch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like gsknch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Business Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to gsknch:Your cover letter is your chance to shine! Tell us why you want to work at gsknch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at gsknch!
How to prepare for a job interview at gsknch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
