Senior Director, Head Clinical Process Management

At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting‑edge technology to transform people’s lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients’ needs and have the highest probability of success.

The Senior Director, Head Clinical Process Management, is accountable for the landscape of clinical processes across Global Clinical Operations ensuring that the network of clinical processes covers all relevant and required process lines, is streamlined, effective, efficient and compliant, and aligned with GCO’s strategies and ambitions. This includes processes managed by direct reports as well as processes managed by process owners in other functional GCO lines.

Key Responsibilities

• Strategic Leadership: Develop and articulate a strategic vision for clinical process management for GCO and lead the definition of organization‑wide goals for clinical process optimization, effectiveness, efficiency, and compliance.
• Process Sponsorship: Lead the optimization of our clinical trial processes addressing regulatory requirements, audit/inspection/quality findings as well as new technologies and innovative practices to deliver best‑in‑class outcomes.
• Process Governance & Direction: Drive process governance & oversight across GCO ensuring process consistency, compliance, effectiveness and end‑user friendliness.
• Excellence in Continuous and Transformative Process Improvement: Guide teams on leveraging data and insights and applying disciplined yet agile process improvement and change management methodologies to deliver initiatives that reliably deliver desired business impact.
• Collaboration and Stakeholder Engagement: Inspire and lead a GCO‑wide cross‑functional network of Global Process Owners to deliver and maintain an industry‑leading network of clinical processes; drive collaboration across cross‑functional teams and senior stakeholders ensuring alignment on clinical process goals and priorities.
• People Leadership & Development: Inspire, lead, and develop a global team of direct reports (incl Global Process Owners and Process Managers) to deliver on objectives, excel in their roles and foster a culture of empowerment, accountability, engagement, and continuous improvement.
• Leadership within GCO Excellence: As a member of the GCO Excellence Leadership Team, co‑drive and co‑develop the operational excellence agenda for GCO for successful delivery of clinical studies and the R&D pipeline.

Basic Qualifications

• Bachelor’s degree in Life Sciences, Clinical Research, Healthcare Management, or a related field.
• Deep understanding of clinical development with in‑depth knowledge of clinical trial processes, clinical systems and regulatory requirements.
• Significant expertise in continuous improvement and process transformation projects, strong understanding of process improvement and change management methodologies.
• Full awareness of the larger ecosystem we operate in with a very good understanding of industry and technology trends and opportunities.
• Strong strategic thinker with an ability to translate high‑level objectives into actionable plans and practical outcomes.
• Collaborative, team‑oriented mindset with a focus on building relationships across functions.
• Passionate about improving healthcare delivery and clinical processes to enhance patient outcomes.

Preferred Qualifications

• Advanced degree in Life Sciences, Clinical Research, Healthcare Management, or a related field or MBA.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, military service, or any basis prohibited under federal, state or local law.