At a Glance
- Tasks: Lead growth strategies and build partnerships with key customers in the healthcare sector.
- Company: Join Haleon, a purpose-driven consumer health company with a trusted brand portfolio.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Dynamic work environment with a focus on continuous improvement and career growth.
- Why this job: Make a real impact on everyday health while working with innovative brands.
- Qualifications: Experience in digital commerce or key account management, with strong analytical skills.
The predicted salary is between 60750 - 74250 £ per year.
Welcome to Haleon.
We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions.
In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories.
What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people.
We do this through our Win as One strategy.
It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do.
It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
- Senior Customer Business Manager
- Job Purpose
- The Senior Customer Business Manager leads the growth agenda for assigned customers, shaping Joint Business Plans (JBPs) and commercial priorities to deliver sustainable, profitable growth
- The role acts as a trusted advisor to customers and internal stakeholders building relationships and driving our joint growth agendas through leading execution across our Healthcare & Oral Care portfolios
- We are looking for candidates for a variety of roles including Digital Commerce and Grocery.
Key Responsibilities
- Strategic Planning
- Develop and deliver customer and category strategies that create long-term, sustainable growth across key measures (e. g., sales, share, profit and cash)
- Identify and deploy growth levers to deliver consumption, share and penetration for both the customer and Haleon brands, and deliver the P&L (NS, GM & OP, cash flow) by partnering across functions to develop and execute the agreed plans.
- Customer Partnership
- Build relationships with key customer stakeholders and use insight-led selling to influence decisions across the relevant categories.
- Make category recommendations on range, distribution, availability, space, promotions and new product development (NPD), across both in-store and online execution.
- Adopt a cross functional approach to ensure engagement and support across multiple teams so that they can act as a champion for the customer ensuring their needs are continually met and exceeded.
- Financial Management
- To build a range of P&L’s in order to understand the shape and profitability of the business and identify opportunities for future growth.
- To build and develop a robust commercial calendar that delivers both against GSK and customer needs.
- Responsible for development and implementation of JBPs including the NRM execution and delivery of our commercial growth framework.
- Continuous Improvement
- Continuously challenge standard practices, test new ideas and take in-year course-correction actions as required (within strategic guidelines defined with the Net Revenue team).
- Deliver defined business priorities with clear focus on execution and responsibility to influence and adapt plans in response to evolving business conditions and strategy changes.
- Play an active role in the commercial Haleon community supporting the performance and development of the business.
- Basic Qualifications
- Bachelor’s degree in Business, Commerce, Marketing, Digital or a related discipline, or equivalent commercial experience.
- Extensive experience in Digital Commerce, e Commerce, Omnichannel Sales or Key Account Management, ideally within FMCG, Consumer Health or Retail.
- Proven track record leading complex digital customer relationships and shaping Joint Business Plans.
- Strong commercial acumen, with experience owning sales targets, investment decisions and growth trade-offs.
- Deep understanding of online retail dynamics and the digital path to purchase.
- Demonstrated ability to influence and challenge senior internal and external stakeholders.
- Strong analytical capability with the ability to translate insights into strategic and commercial action.
- Preferred Qualifications
- Experience leading large, complex or strategic digital commerce accounts.
- Exposure to regional or multi-market digital commerce responsibilities.
- Experience partnering with retailer media networks or leading joint digital activation strategies.
- Familiarity with digital shelf analytics, e Commerce performance tools and advanced reporting.
- Strong curiosity for evolving digital commerce trends, shopper behaviour and new online retail models.
- Job Posting End Date
- 2026-09-01
- Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day.
It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.
It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary.
This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting.
We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon. com). If you are not sure whether the email you received is from Haleon, please get in touch.
Senior Customer Business Manager employer: Gsk
GSK is an exceptional employer located in Greater London, offering a dynamic and inclusive work environment that fosters innovation and collaboration. As a Senior FinOps Product Manager, you will have the opportunity to drive impactful projects while benefiting from robust employee growth opportunities and a culture that values diverse perspectives. With a commitment to professional development and a focus on agile methodologies, GSK empowers its employees to thrive in their careers while contributing to meaningful advancements in cloud financial management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Business Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
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✨Engage with Sales Communities
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✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Gsk. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Customer Business Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Customer Business Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Gsk:When writing your cover letter, make sure to tailor your message specifically for Gsk. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
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Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Gsk
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Gsk that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Gsk that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Gsk’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
