Technical Solution Architect (ServiceNow) in London

ServiceNow Technical & Enablement ArchitectWhy Us! At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together. We're proud to be leading a healthcare revolution, and we're looking for people who can help us deliver on our ambitionJob Purpose The ServiceNow Technical & Enablement Architect is accountable for setting the technical standards, patterns, and engineering practices that govern how solutions are built across the ServiceNow Platform & Enterprise Tools domain, ensuring consistent, scalable, and secure delivery aligned to enterprise architecture direction. The role translates platform strategy into reusable standards and development guardrails, and builds the engineering capability to apply them — through enablement, coaching, and hands-on guidance across ServiceNow development, configuration, and integration practices. This role supports Core platform capabilities for NLU, Chat and Service Portal in partnership with the Platform Manager and Product Managers, specifically the ServiceNow Data Intelligence & ExperienceProduct Manager, who is accountable for ensuring UX experience aligned across the platform. It partners with the Automation Engineering Architect, Platform Architecture, and engineering leads to close capability gaps and reduce technical debt from inconsistent practices. Design AI into the platform, producing reference patterns for AI-assisted delivery and for intelligent, self-healing operations. Evaluate and introduce new technologies, measuring the result against architecture OKRs rather than adopting on vendor claim. Partner with Enterprise Architecture and Information Security on standards, roadmaps and exceptions. Hold the boundaries with the Platform Architecture Director on domain target architecture, the Solution Architect on cross-domain initiative designs, and the engineering teams on build. We are seeking professionals with the following required skills and qualifications to help us achieve our goals: Computer Science, Software Engineering, Information Systems). TOGAF, or recognised cloud or network architecture certification relevant to the platform).Deep hands-on depth in the relevant platform domain, whether cloud, network or digital workplace. Awareness of AI reference patterns for assisted delivery and intelligent operationsOther Job-Related Skills/Background Ability to influence engineering teams without line authority, so that patterns are adopted rather than circumvented. Comfort challenging vendor claims and evaluating technology on measured outcome. If this role speaks to you, please submit your CV and a short note describing one ServiceNow automation or integration you led. Please take a personal copy of the Job Description, as this will not be available online post closure of the advert)What you will gainYou will shape how automation supports teams across the organisation. Closing Date: 31st October 2026Working PatternThis is a hybrid role, with a min of 2/3 days a week onsite at our central London HQ. AGTech#LI-HybridSkillsCloud Computing, Container Orchestration, Data Center Management, DevOps, Disaster Recovery (DR), Identity Access Management (IAM), Information Technology (IT) Risk Management, Integration Platform as a Service (iPaaS), Network Design, Serverless Platforms, Service Oriented Architecture (SOA), Storage Area Network (SAN), System Monitors, Technical Architecture, Technical Architecture Design, Virtualization, Zero Trust ArchitectureWhy GSK?Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. Adjustments@gsk.All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at SummaryLocation: UK – London – New Oxford StreetType: Full time