Change Manager - QSCP in London

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role: The Change Manager is crucial in shaping how people experience and contribute to change across Haleon. The role enables, coordinates and executes our strategic programmes, owning the local change strategy and roadmap within the Quality, Supply Chain and Procurement Function to ensure a coherent change experience. The role will focus on the people side of change - identifying, preparing, and equipping our colleagues to adopt changes in ways of working, roles, operating models, business processes, systems, technology, culture and more. It will report into the Change Management CoE Director (Centre of Excellence) and support a collaborative effort to drive change excellence at scale. This role involves significant stakeholder engagement and strategic change partnering to coordinate activities and act as a bridge between programmes and local teams on change. It will require close collaboration across a variety of stakeholders to scope, understand, localise and implement changes and cultivate a local change network.

This is an exciting opportunity for an experienced individual to join a leading global organisation with an exciting transformation agenda. We are seeking individuals with demonstrable experience and passion for designing and executing strategic change locally, as well as contributing to developing Haleon’s broader transformation capability.

• Change Strategy & Planning: Drive the execution of strategic transformation initiatives landing in assigned Operating Unit or Function by developing a change strategy and actionable roadmap. Understand changes impacting the assigned Operating Unit or Function by conducting change diagnostics (e.g., impact assessments) and identifying targeted change interventions. Ensure alignment to Haleon’s culture strategy throughout change planning and execution, embedding behavioural shifts for true adoption.
• Change Execution & Adoption: Proactively support the delivery and adoption of change, including facilitating workshops, defining success metrics, assessing change effectiveness, measuring adoption and coordinating local knowledge management plans. Partner with Programmes to develop local business readiness criteria ahead of going-live with change initiatives. Hold programme and business leads to account for leader-led change execution.
• Stakeholder Engagement & Communication: Anticipate stakeholder needs and potential areas of resistance to drive change outcomes, proactively identifying targeted mitigations. Coordinate change activities across relevant stakeholders and teams (HR, Communications, Programmes, Capability Leads, L&D, etc.), acting as a bridge between Programmes and local teams. Develop and oversee the implementation of local communications and engagement plans, including mapping key stakeholders, agreeing the engagement approach with business leaders and HR, and tailoring programme change narratives for local needs.
• Change Capability Building: Build a holistic change capability strategy and plan for assigned Operating Unit or Function, ensuring alignment to the enterprise skills framework. Develop and execute the change learning plan and curriculum with subject matter experts, partnering with Programme leads, Capability Leads, and HR to identify training needs and ensure appropriate training plans are in place, including measuring effectiveness. Coach and upskill business leaders on change management, holding them to account for role modelling change and culture and driving uptake in their Operating Unit or Function. Contribute to continuous improvement and knowledge sharing through the change management community of practice.
• Change Measurement, Risk & Benefits Management: Review and report on change outcomes and benefits, grounded in metrics, with clear return on investment and linked to business outcomes. Identify, document and support the mitigation of key change management risks within the assigned Operating Unit or Function, working effectively across workstreams to implement interventions and resolve issues.

Basic Qualifications: Proven track record of executing change programmes within complex, matrixed environments, demonstrating ability to operate effectively across diverse, global teams. Proficiency with portfolio-level change management including prioritisation, sequencing and operating across interdependent transformations. Ability to translate an enterprise-level change strategy and roadmap into an executable and measurable change and adoption plan for local deployment. Strong understanding of change management best practice, including tools, techniques and their practical implementation. Ability to effectively influence and navigate across a broad ecosystem of business stakeholders including Leaders and Line Managers, as well as fellow capability areas e.g. HRBPs, L&D, responsible for collectively delivering change. Strong communication and relationship-building skills, with the ability to simplify complex messages on change and present to business leaders. Strong problem solving and planning skills, with the ability to work through ambiguity and adapt the delivery approach in a changing environment.

Preferred Qualifications: PROSCI and/or APMG Change Practitioner certification preferred but not essential. Strong business acumen and understanding of business operations and operating model components, including structure, governance, processes and ways of working and ability to frame the change strategy within wider business objectives. Demonstrated ability to coach sponsors, cultivate change and culture champions and drive business accountability for change. Solid understanding of how people experience change and the drivers of change, with experience of embedding mindset and culture shifts across teams to sustain organisational and behavioural change. Strong data fluency with the ability to leverage analytics and insights to drive adoption, and proficiency with change management, collaboration, and digital adoption tools.

Equal Opportunities: Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

Adjustment or Accommodations Request: If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates: The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.