Head, Global Study Management

Reporting to the VP Global Clinical Study Delivery (GCSD), as a pivotal senior leader within Global Clinical Study Delivery (GCSD), the Senior Director, Global Study Management Head is accountable for defining and driving the strategic vision for global study management. The role ensures alignment with organizational objectives, priorities, and cultural pillars. It commands oversight of a global team of Global Study Managers, Study Managers, and their line managers, delivering a diverse portfolio with speed, quality and financial discipline. The Senior Director partners with executive leadership across Global Clinical Operations and other critical functions to establish transformative ways of working, embed operational excellence and drive innovation. With direct accountability for resource optimisation, capability development and a culture of continuous improvement, the role positions the organisation to meet current and future challenges while delivering impactful outcomes for patients and the business. The Senior Director also drives the GSM/SM teams towards efficiency and innovation, enhancing automation and embedding innovative AI solutions to work smarter.

Key Responsibilities

• Be a contributing member of Global Clinical Study Delivery’s Leadership Team, partnering and collaborating with fellow LT members and key stakeholders.
• Be accountable to set a strategy and vision for leadership and management of GSM/SM line managers, driving effective line‑management practices across the group and locations.
• Drive engagement of GSM/SM line managers in business‑improvement/process‑optimisation efforts aligned to key acceleration and innovation targets.
• Continually embed and strengthen the Study Team Operating Model (STOM) within the GSM/SM team, with the GSM leading the STOM Operational Working Group and the SM serving as STOM Scrum Master.
• Collaborate with Global Study Lead Heads to establish robust resource principles/methodologies for GSM/SMs.
• Recruit timely and build capability of new hires within the Global Study Management group to ensure adequate resources for delivering clinical study activities.
• Build a culture of sharing, lessons learned, best practices, process improvement, etc., within the Global Study Management group.
• Foster an effective change‑management culture.

Basic Qualifications

• Undergraduate degree in life sciences or a scientific discipline.
• Significant track record in managing Global Study Manager line managers (Director level or equivalent) who oversee large, diverse teams of Study Managers/Clinical Trial Managers, ensuring alignment, accountability and delivery of strategic objectives across multiple layers of the organisation.
• Experience leading Global Study Management across multiple therapy areas gained in the pharmaceutical industry and across multiple locations.
• Significant experience in hands‑on global study management gained in the pharmaceutical or CRO industry.
• Proven experience developing resourcing strategies aligned to individual development needs and ensuring talent mapping to business priorities.

Preferred Qualifications

• Advanced degree in Life Sciences or PhD or MBA.
• Experience improving the capability and effectiveness of Global Study Leaders.
• Proven strategic and enterprise thinking with strong business acumen.
• A track record in leading a global project or function where people were challenged and developed.
• Proven leadership operating in a matrix environment, ability to constructively challenge practices with senior leaders; possess negotiation skills and ability to influence with or without authority at all levels of the organisation.
• Experience working independently with senior executives and the ability to quickly build personal credibility and assimilate business issues/needs.
• Highly effective verbal, written and presentation communication skills.
• Excellence in people/performance management and setting a clear vision/purpose, effectively engaging the organisation.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it also means making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex (including pregnancy, gender identity and sexual orientation), parental status, national origin, age, disability, genetic information, military service or any basis prohibited under federal, state or local law.