Commercial Operations Director, ViiV UK

This job is with GSK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

We are a specialist pharmaceutical company 100% dedicated to developing medicines to treat and prevent HIV. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, our ambition is to end the HIV epidemic.

As the pioneers in HIV innovation, we constantly look to push the boundaries of science to develop medicines that can change lives and give people more choice. Beyond our medicines, we are proud of our deep connection with the HIV community and work with partners to advance research and development, address HIV-related stigma, increase access to our medicines and provide funding and support to local community organisations to support their efforts in the HIV response.

We are ViiV Healthcare. Here until HIV and AIDS are not.

Position Summary

As a key commercial position on the UK leadership team, you will lead the UK commercial operations team, including marketing, insights and external engagement, that enable our teams to deliver for patients and healthcare systems. You will lead strategic marketing for the UK and work closely with commercial sales, medical, market access and supply partners both in the UK and in above country teams, to optimise performance for the HIV portfolio in the UK.

This role is highly visible and high impact, providing strong development opportunities and a chance to help unite science, technology and talent to get ahead of disease together. We value leaders who are curious, pragmatic, collaborative, with proven execution and delivery.

Key Responsibilities:

• Lead UK marketing function and be accountable for best-in-class marketing strategy and execution.
• Own commercial process improvement and planning activities, including forecasting, resource allocation and launch readiness support.
• Lead cross-functional projects that improve customer engagement, channel effectiveness and operational efficiency.
• Build and maintain clear KPIs and dashboards to track performance and drive timely decisions.
• Coach and develop a small team and work with external partners to deliver agreed commercial priorities.
• Ensure compliance with local regulations and internal policies while enabling practical commercial delivery.

Why You?

We will love your high accountability for impact performance, your ambition for patients and strategic curiosity, and your collaboration and influence abilities. Your passion for our mission and purpose of getting ahead of HIV together will enthuse us! How you work is as important as what you deliver.

Qualifications:

• Bachelor's degree in business, life sciences, or related discipline, or equivalent experience.
• Strong experience in marketing, commercial operations, commercial planning, and sales operations experience in the pharmaceutical or healthcare sector.
• Experience leading cross-functional projects and working with commercial, sales, medical, market access and supply teams.
• Strong experience in forecasting, budgeting and performance measurement.
• Proven people management and stakeholder influencing skills in a matrixed organisation.
• Comfortable working in a hybrid model and able to be onsite in the UK office regularly (2/3 days per week).

Preferred Qualification

• Postgraduate qualification in business, healthcare or related field.
• Experience supporting national launches and launch readiness activities.
• Familiarity with CRM systems, business intelligence tools and digital customer engagement platforms.
• Experience with customer segmentation, omnichannel deployment or field force optimisation.
• Prior experience working with external agencies and service providers to deliver commercial programs.
• Track record of simplifying complex processes and embedding sustainable change.

Location and working model

This role is based in the United Kingdom and follows a hybrid working model. You will be expected to work onsite regularly, typically two to three days per week. Some travel within the UK may be required.

What we value in you

You are practical, curious and collaborative. You use data and insight to make decisions. You build trust through clear, honest communication. You create an inclusive environment where people can do their best work. You are focused on delivering outcomes that matter for patients and the health system.

How to apply

If this role speaks to you, please apply with your CV and a short cover letter. Tell us how your experience aligns with the responsibilities and qualifications. We welcome applications from candidates of all backgrounds and experiences. We look forward to hearing from you.

Closing Date: Friday 26th June, 2026

Why Us?

At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 40 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV. We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. This means that you would receive all the employee benefits offered by GSK.

Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities. Having a truly inclusive culture where we're all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind.

ViiV is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.