Snr. Manager Regional Site Operations in Camden

The Snr. Manager Regional Site Operations leads technology site operations across a region, running the team of Site Experience Analysts who deliver the on‑site technology experience at GSK locations. The role is accountable for the quality and consistency of that experience across every site in the region, from large campuses to small offices. Site operations is one of the most visible parts of the technology function, because it is where people encounter technology in person. The role balances local responsiveness against a consistent global standard, works closely with the platform teams whose services land at sites, and represents site realities in decisions taken centrally. In this role you will
Required Skills
Lead the Site Experience Analysts across the region, setting expectations, coverage and ways of working, and developing the capability of the team.
Own the on‑site technology experience for the region, covering meeting room and collaboration technology, local infrastructure, device support and the technology people encounter at their location.
Apply the global site experience standard consistently across the region, while adapting to the genuine differences between manufacturing, laboratory, office and small sites.
Plan and manage coverage across sites, balancing on‑site presence, remote support and partner‑delivered capability against demand and site criticality.
Act as escalation point for site technology issues in the region, taking ownership through to resolution with the teams that hold the fix.
Work proactively to prevent issues, using site telemetry, meeting room health and experience data to fix problems before they are reported.
Partner with site leadership, facilities and business teams so that technology supports what actually happens at each location.
Support site level projects and change, including refresh programmes, moves, expansions and closures, working with the relevant platform and project teams.
Hold managed service partners to the standard for the elements of site support they provide, and elevated where performance falls short.
Represent site realities to the platform and product teams, so that services are designed for how they land at a location and not only for how they work centrally.
Measure and report regional site experience, using service data and direct feedback, and act on what it shows.
Drive automation and AI assisted operations at site level, reducing repetitive manual work and enabling analysts to spend time on experience rather than transactions.
Preferred Skills – If you have the following characteristics, it would be a plus:
Microsoft 365 (Teams, SharePoint, OneDrive, Zoom, Teams Meeting Room, Proofpoint, Copilot, Claude)
Identity and access management (Entra ID/Azure AD, conditional access, Zero Trust)
Endpoint management (Intune, SCCM, Jamf, Tanium)
Virtual desktop/DaaS (Citrix, AVD, W365, Secure file