At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together. We're proud to be leading a healthcare revolution, and we're looking for people who can help us deliver on our ambition.
Role Overview
Change is a leading cause of incidents (incl. Major Incidents), so safe, visible and well-governed technical change is critical to protecting GSK's 24x7x365 services. This senior role sets, monitors and governs the quality and delivery discipline of technical change as it interfaces with the Digital & Tech Command Centre & Service Desk. It provides the interface from the change plan to ensure awareness and appropriate engagement and assesses change failings - both point examples and systemic patterns - exploring, escalating and driving improvement.
Aligned to GSK's operating-model ambition for standardised and automated change approval, the role works across internal teams, strategic partners and managed service providers to raise change quality. The role also inputs to the technical change management modernisation agenda, leveraging AI as appropriate, to drive increased efficiency and effectiveness.
In this role you will
- Change - Command Centre Interface Provide the interface from the change plan to the Command Centre to ensure awareness of upcoming and in-flight change and appropriate engagement. Ensure change risk to critical services and business-critical periods is visible and understood by the Command Centre.
- Change Failure Analysis & Escalation Assess change failings - both point examples and systemic patterns - exploring root causes and escalating appropriately. Drive corrective and preventive actions arising from change-related failures to closure.
- Change Risk & Quality Governance Set, monitor and govern quality expectations, standards and delivery discipline for technical change across internal and partner teams. Assure continuity of current change governance outcomes through any transition to future-state, more automated models. Define assurance across process compliance and technical completeness. Conduct risk-based sampling and spot checks, leveraging change evidence.
- Data-Driven Improvement & Reporting Report on change quality and performance, including change-related incident data to govern to outcome and inform improvement. Identify systemic weaknesses in change practice and feed them into improvement initiatives. Provide data on change performance to product and service owners across Tech and to management forums, showing what is needed and why, and escalating where appropriate.
- Responsible AI, Automation & Guardrails Play an active part in modernising the change management process and tooling, in line with GSK's AI and automation ambition, partnering with appropriate stakeholders such as the ITSM process owner and the Automation Acceleration Hub to progress standardised and automated change approval. Ensure AI and automation in change are used responsibly, with appropriate security, compliance, human review and change control before operational use.
Basic Qualifications :
- Bachelor's or Master's degree in a relevant field (e.g. Computer Science, IT or Engineering), or equivalent experience.
- ITIL Foundation.
- Considerable experience in IT / technical change management within a large, complex, global organisation.
- Proven track record of governing technical change risk and interfacing change with operations / a command centre.
- Experience assessing change failures - point and systemic - and driving improvement through escalation.
- Experience of change performance reporting and data-driven governance.
- Experience implementing / leading Modern Change Management methods (Automation, AI & DevSecOps).
- Experience progressing standardised and/or automated change approval.
Preferred Skills :
- ITIL Intermediate / Managing Professional or change management certification
- Certification in enterprise ITSM tooling (e.g. ServiceNow)
- Experience in a regulated industry (pharmaceutical, life sciences, financial services or similar), including ensuring audit readiness and response
- Understanding of Command Centre operations
- Knowledge of DevSecOps / modern engineering change practice
Other Job-Related Skills/Background:
- Ability to balance control, compliance, pace and agility in a regulated, multi-sourced environment.
- Strong change-governance, risk-assessment and escalation capability.
- Strong documentation, standards and process-design capability.
- Analytical mindset with the ability to interpret change and incident data to drive improvement.
- Practical AI fluency, supporting standardised and automated change approval within security, compliance and change guardrails.
Closing Date for Applications: Sunday 1st Novem
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Senior Technical Change Manager in Camden Town employer: GSK
GSK is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Stevenage. With a strong commitment to employee growth, you will have access to extensive development opportunities while working on groundbreaking medicine projects. The hybrid work model and future relocation to Cambridge provide a unique advantage, ensuring a vibrant environment for both personal and professional advancement.
