At a Glance
- Tasks: Lead and drive the eCommerce programme roadmap for a high-growth online retail business.
- Company: Join a dynamic, multi-million pound eCommerce company with exciting growth opportunities.
- Benefits: Competitive salary, car allowance, bonus, and a chance to shape international growth.
- Other info: Highly visible role with excellent career progression and the chance to influence future strategies.
- Why this job: Make a real impact in a fast-paced environment while driving innovative eCommerce initiatives.
- Qualifications: Proven experience in senior programme leadership within high-volume eCommerce or online retail.
The predicted salary is between 70000 - 90000 £ per year.
Overall, Purpose of Job: To own and drive the end-to-end eCommerce programme roadmap for a high-growth, Multi Million+ online retail business, ensuring the successful delivery of all strategic, commercial and operational initiatives. This role is the central point of coordination across the eCommerce function, responsible for translating commercial objectives into executable programmes including international expansion (Europe), platform development, customer experience optimisation, and revenue growth initiatives. The role will ensure delivery at pace, managing risk, cost and performance, while embedding a best-in-class programme management discipline aligned to leading multi-channel retailers.
Direct Reports: Likely matrix leadership across Product, Tech, Trading, Marketing and Operations.
About You
Main Duties and Accountabilities:
- Programme Leadership & Delivery: Own the eCommerce programme roadmap, prioritising initiatives aligned to revenue growth, margin optimisation and customer experience. Lead the delivery of complex, cross-functional projects including EU market entry and international expansion, platform development/integrations, trading, pricing and promotional capability enhancements, and customer journey and conversion optimisation. Ensure all programmes are delivered on time, within scope and budget.
- Commercial Ownership: Translate business strategy into deliverable plans with clear ROI, cost control and measurable KPIs. Work closely with Trading, Finance and Commercial teams to ensure programmes drive sales, margin and customer lifetime value. Maintain strong financial governance across all initiatives.
- Stakeholder Management: Act as the central point of coordination across eCommerce, Technology, Supply Chain, Marketing and Customer teams. Build strong, credible relationships at senior level. Provide clear, data-led reporting on programme performance, risks and delivery milestones.
- Governance, Risk & Controls: Establish and maintain programme governance frameworks, ensuring clear accountability and decision-making. Identify and mitigate risks proactively, ensuring minimal disruption to trading performance. Ensure compliance with operational, legal and regulatory requirements (particularly for EU expansion).
- Operational Excellence: Drive a culture of delivery, accountability and continuous improvement. Introduce best practice programme methodologies (Agile/hybrid as appropriate). Improve speed to market, efficiency and scalability of eCommerce operations.
- Team & Capability: Lead, coach and influence cross-functional teams without direct authority. Build internal capability in programme and project delivery. Support succession planning and development of future talent.
Key Performance Measures:
- Delivery of programme roadmap (on time, in budget, in scope).
- Revenue growth and contribution from delivered initiatives.
- Improvement in conversion, AOV and customer journey metrics.
- Successful launch of new markets (e.g. EU expansion).
- Cost control and ROI achievement.
- Stakeholder satisfaction and delivery confidence.
Person Specification:
ESSENTIAL: Proven experience in senior programme/project leadership within high-volume eCommerce or online retail. Strong commercial acumen with a clear understanding of revenue, margin and trading drivers. Experience working in scaled eCommerce businesses (£400m+ ideally), with exposure to marketplace or omnichannel environments. Demonstrable experience delivering complex, cross-functional programmes at pace. Experience of international expansion or multi-market eCommerce. Strong stakeholder management skills able to influence at Executive level. Highly data-driven with strong decision-making capability. Ability to operate in fast-paced, high-pressure environments with competing priorities. Strong governance, risk management and delivery discipline.
DESIRABLE: Background in automotive or retail product-led businesses. Experience in platform transformation/replatforming programmes. Knowledge of eCommerce technologies, OMS, PIM, ERP integrations. Formal programme management qualifications (e.g. MSP, PRINCE2, Agile).
Additional Information: Highly visible, business-critical role within a scaling eCommerce function. Opportunity to shape the future operating model and international growth. Package aligned to senior market benchmarks (base, car allowance, bonus).
Senior eCommerce Programme Manager in Wolverhampton employer: GSF Car Parts
As a Senior eCommerce Programme Manager at GSF Group, you will be part of a dynamic and high-growth online retail business that prioritises innovation and excellence. Our collaborative work culture fosters creativity and accountability, providing ample opportunities for professional development and career progression. With a competitive benefits package and the chance to lead impactful projects in international markets, GSF Group is an exceptional employer for those seeking meaningful and rewarding work in the eCommerce sector.
