At a Glance
- Tasks: Train and support branch staff to enhance operational efficiency and compliance.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Competitive salary, travel opportunities, and a chance to develop your skills.
- Other info: Dynamic role with opportunities for growth across our extensive branch network.
- Why this job: Make a real impact by supporting branches and improving processes.
- Qualifications: Operational experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Delivering process training to frontline Branch staff whilst supporting the Branch Network in hitting PARC targets on compliance and shrinkage and resolving key Operational issues.
Main Duties and Accountabilities
- Provide training on Operational processes to new starters throughout initial induction period and any further training to existing staff as necessary.
- Maintain Operational Training plans for branches covered.
- Offer basic training and support on Cash Banking processes.
- Complete Operational Health Checks.
- Support completion of Audits scoring by providing data.
- Drive branches throughout the month for process completion to ensure smooth month end completion.
- Support Branch Stocktake Management programme.
- Develop key Team Members to follow defined RTS processes, reduce potential write offs and follow defined warranty processes.
- Ensure all inventory processes are accurate and robust to enable accurate stock integrity.
- Provide support to branches ‘in crisis’ such as Stocktake progress problems or where volumes have built up.
- Support Operations Managers and Audit in stock variance or Stocktaking investigations.
- Provide front line support on small branch projects as appropriate.
- Provide support on any other projects as directed by Operations Manager.
- May be required to be “the expert” on a particular subject and provide guidance or deliver structured documented training.
This role will be field based covering the East Anglia region.
About You
Person Specification
ESSENTIAL
- Operational experience, ideally gained in a multi-site Organisation.
- Good knowledge of Sales processes and AlliCat.
- Good knowledge of Branch Processes, especially warehouse.
- Good knowledge of Banking and Cash processes.
- Good organisational skills.
- Good Health and Safety Awareness.
- Enthusiastic with the ability to motivate others and lead by example.
- Able to work well under own initiative.
- Excellent communicator, at all levels.
- IT literate & proficient in use of Excel.
- Excellent knowledge of Autopart.
- Clean valid Driving Licence with the flexibility to travel.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Operational Support Specialist in Swansea employer: GSF Car Parts
GSF Car Parts is an exceptional employer, offering a dynamic work environment where employees can thrive through comprehensive training and development opportunities. With a strong focus on teamwork and operational excellence, particularly in the East Anglia region, we empower our staff to lead initiatives that drive compliance and efficiency, all while enjoying the support of a well-established network and innovative systems.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Specialist in Swansea
✨Tip Number 1
Network like a pro! Reach out to current employees at GSF Car Parts on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Operational Support Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of operational processes and compliance. We recommend creating a cheat sheet of key terms and concepts related to the job description to help you shine during the conversation.
✨Tip Number 3
Show off your training skills! Think of examples where you've successfully trained others or improved processes in previous roles. This will demonstrate your ability to deliver process training effectively, which is crucial for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the GSF Car Parts team.
We think you need these skills to ace Operational Support Specialist in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Operational Support Specialist role. Highlight any relevant operational experience, especially in multi-site organisations, and don’t forget to mention your knowledge of sales and cash processes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've motivated teams or resolved operational issues in the past. Keep it engaging and personal!
Show Off Your Communication Skills:As an Operational Support Specialist, communication is key. In your application, demonstrate your ability to communicate effectively at all levels. Whether it’s through your CV, cover letter, or any additional documents, make sure your writing is clear and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at GSF Car Parts
✨Know Your Operational Processes
Make sure you brush up on the operational processes relevant to the role. Familiarise yourself with training methods and compliance standards, as you'll be expected to deliver training to new starters and existing staff. Being able to discuss these processes confidently will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As an Operational Support Specialist, you'll need to communicate effectively at all levels. Prepare examples of how you've successfully communicated complex information in the past. This could be through training sessions or resolving operational issues. Clear communication is key!
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled operational challenges. Whether it's managing stocktake issues or supporting branches in crisis, showcasing your problem-solving skills will highlight your ability to handle the demands of the role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to the job. Think about how you would support branches during audits or manage training for new processes. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
