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For Companies At a Glance
- Tasks: Join our team as a Retail Assistant, serving customers and fulfilling orders daily.
- Company: GSF Car Parts is a top UK automotive parts distributor with a strong support network.
- Benefits: Enjoy performance bonuses, extra annual leave, discounts, and training opportunities.
- Why this job: Be part of a dynamic team, develop customer relationships, and grow your skills in a thriving industry.
- Qualifications: Customer service experience is preferred; a passion for cars is a bonus!
- Other info: Work hours include weekdays and alternate Saturdays, with a focus on teamwork and personal sales goals.
The predicted salary is between 24000 - 36000 £ per year.
Overview
About The Role At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main Duties
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team with product promotions by answering telephone queries and handling electronic queries as needed.
- Fully satisfy customer needs regarding any part orders, returns, or queries.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance while working on personal benchmarks to optimise performance and promote product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that customer-facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Promote a professional image of the company and uphold our values.
- Work towards achieving relevant set KPI’s.
Working Hours
Average 45 hours per week, Monday to Friday, including alternate Saturday work.
About You
What you\’ll need to succeed:
- Proven customer service or sales/retail experience in a customer-facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Positive approach to customer queries and pro-active resolutions.
- Confident user of IT and computer systems.
- Ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry is advantageous but not essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What We\’ll Offer
Benefits at GSF Car Parts are designed to support all aspects of our team members’ life throughout their career. From health and wealth to everyday lifestyle, there is something for everyone. Examples of benefits include:
- Opportunity to earn a performance-based bonus
- 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
- Free flu vaccine
- Health & wellbeing tools
- Free support from pension experts
- Life assurance
- Discounts from hundreds of brands including Asda, Nike & John Lewis
- Financial wellbeing products including advances and savings schemes
- Paid time off to volunteer
- Training qualifications and career progression opportunities
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities, we have traded as one brand since November 2021. Our branch network is supported by centralised teams in procurement and supply chain, marketing and national accounts, and we benefit from integrated IT systems, including our catalogue system, Allicat, and access to the Group\’s national garage programme, Servicesure.
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Retail Assistant employer: GSF Car Parts
Contact Detail:
GSF Car Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially car parts and tools. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for real-life interactions and help you develop a positive approach to resolving queries.
✨Tip Number 3
Get comfortable with using IT systems and software relevant to retail, such as MS Office. Being tech-savvy will give you an edge, especially when handling orders and customer queries.
✨Tip Number 4
Showcase your teamwork skills by discussing past experiences where you contributed to a team goal. Highlighting your ability to work well with others will align with the company's emphasis on a positive team environment.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service or retail experience. Use specific examples that demonstrate your ability to meet targets and provide excellent service, as these are key aspects of the Retail Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the automotive industry and how your skills align with the job requirements, particularly in customer relations and teamwork.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, IT proficiency, and your proactive approach to resolving customer queries. These are essential for succeeding in the Retail Assistant position.
Showcase Your Knowledge: If you have any knowledge of car parts or experience with systems like MAM or Allicat, be sure to mention this in your application. Even if it's not essential, it can set you apart from other candidates.
How to prepare for a job interview at GSF Car Parts
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer interaction, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and positive under pressure.
✨Demonstrate Product Knowledge
While knowledge of car parts isn't essential, showing a willingness to learn can set you apart. Familiarise yourself with common automotive terms and products before the interview, and express your eagerness to use the E-learning portal for further development.
✨Emphasise Teamwork
GSF Car Parts values a positive team environment, so be ready to discuss your experience working collaboratively. Share instances where you contributed to team goals or supported colleagues, showcasing your ability to work well with others.
✨Prepare for Target-Driven Questions
As the role is target-driven, think about how you've met or exceeded sales targets in previous positions. Be ready to discuss your strategies for achieving results and how you stay motivated to reach personal and team benchmarks.
