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For Companies At a Glance
- Tasks: Assist customers with orders, maximise sales, and maintain a tidy store environment.
- Company: GSF Car Parts is a leading UK automotive parts distributor with over 175 branches.
- Benefits: Enjoy performance bonuses, 20 days annual leave, health perks, and discounts at major retailers.
- Why this job: Join a dynamic team focused on customer service and personal growth in a thriving industry.
- Qualifications: Customer service experience, target-driven mindset, and a positive attitude are essential.
- Other info: Full-time role with opportunities for training and career progression.
The predicted salary is between 22000 - 30000 £ per year.
Overview
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.
Responsibilities
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working Hours
45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you\’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What We\’ll Offer
- Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:
- Opportunity to earn a performance based bonus as part of this role
- 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
- Free flu vaccine
- Health & wellbeing tools
- Free support from pension experts
- Life assurance scheme
- Discounts from 100’s of household names including Asda, Nike & John Lewis
- A suite of financial wellbeing products including advances and savings schemes
- Paid time off to volunteer
- Training qualifications and career progression opportunities
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group\’s national garage programme, Servicesure.
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Retail Assistant employer: GSF Car Parts
Contact Detail:
GSF Car Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially car parts. Understanding common terminology and products will help you engage better with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer queries and complaints effectively, showcasing your ability to provide excellent service.
✨Tip Number 3
Network with current or former employees of GSF Car Parts. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Demonstrate your target-driven mindset by preparing examples of how you've met or exceeded sales goals in previous roles. This will highlight your motivation and suitability for the Retail Assistant position.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service or retail experience. Use specific examples that demonstrate your ability to meet targets and provide excellent service, as these are key aspects of the Retail Assistant role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at GSF Car Parts. Mention how your skills align with their requirements, such as your ability to handle customer queries and work well in a team.
Showcase Relevant Skills: Emphasise skills that are particularly relevant to the position, such as attention to detail, IT proficiency, and any knowledge of car parts or the automotive industry. Even if you lack direct experience, highlight transferable skills from previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at GSF Car Parts
✨Showcase Your Customer Service Skills
Since the Retail Assistant role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and positive under pressure.
✨Demonstrate Product Knowledge
While knowledge of car parts isn't essential, showing a willingness to learn about them can set you apart. Do some research on common automotive parts and their functions, so you can discuss them confidently during the interview.
✨Emphasise Teamwork
GSF Car Parts values teamwork, so be ready to discuss your experiences working in a team environment. Share examples of how you've contributed to team goals and supported your colleagues in achieving targets.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a customer interaction during the interview. Practice responding to common customer scenarios, such as handling returns or upselling products, to demonstrate your sales skills and customer focus.
