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For Companies At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Earn performance bonuses, enjoy discounts, and access health & wellbeing tools.
- Why this job: Be part of a dynamic team and develop strong customer relationships.
- Qualifications: Customer service experience and a positive attitude towards problem-solving.
- Other info: Opportunities for training, career progression, and paid volunteer time.
Retail Assistant – GSF Car Parts
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.
Main Duties
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by always representing our values and maintaining a professional appearance.
- Always work towards the achievement of relevant set KPI’s.
Working Hours
45 (average) hours Monday to Friday, including alternate Saturday working.
What You\’ll Need to Succeed
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn\’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What We’ll Offer
- Opportunity to earn a performance based bonus as part of this role.
- 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group\’s national garage programme, Servicesure.
Job Details
Seniority level: Entry level. Employment type: Full-time. Job function: Sales and Business Development. Industry: Motor Vehicle Manufacturing.
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Retail Assistant employer: GSF Car Parts
Contact Detail:
GSF Car Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the role of a Retail Assistant. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and represent the company’s image well. A smart appearance can set the tone for a positive interview experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or retail. We love candidates who can demonstrate their ability to connect with customers and resolve queries effectively.
Tailor Your Application: Take a moment to customise your application for the Retail Assistant role. Use keywords from the job description, like 'target driven' and 'excellent attention to detail', to show us you're a perfect fit!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at GSF Car Parts
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. GSF Car Parts values excellent customer service, so be ready to share examples of how you've handled customer queries or resolved issues in the past.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can set you apart. Do a bit of research on common automotive parts and their functions, so you can speak confidently about them during the interview.
✨Showcase Your Team Spirit
GSF Car Parts emphasises teamwork, so be prepared to discuss how you've contributed to team success in previous roles. Share specific instances where you collaborated with colleagues to achieve targets or improve customer satisfaction.
✨Prepare for Sales Scenarios
Since the role involves face-to-face sales and promoting product promotions, think of some sales scenarios you might encounter. Practice how you'd approach these situations, focusing on maximising sales while ensuring customer satisfaction.
